At a Glance
- Tasks: Lead the UK Border Zone Assistants team at Gatwick Airport, ensuring smooth operations and high standards.
- Company: OCS UK & Ireland, a top facilities management company with a commitment to excellence.
- Benefits: Permanent role with competitive pay, inclusive culture, and opportunities for growth.
- Other info: Flexible shifts, supportive environment, and training for new team members.
- Why this job: Join a dynamic team at a bustling airport and make a real difference in passenger experiences.
- Qualifications: Strong communication skills, multitasking ability, and a pleasant, approachable nature.
The predicted salary is between 30000 - 40000 € per year.
About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About the Role
The main purpose of the role is to support the day to day running of the UK Border Zone Assistants (UKBA) team, ensuring that all roles are carried out effectively, issues are addressed or escalated to management, and the standards of current processes are monitored. UKBA staff assist and guide all arriving passengers to present themselves to the UK Border as quickly and efficiently as possible.
Main Duties
- As a working Team Leader you will act as a support network for the Host team.
- Oversee the day-to-day operation, cover breaks and support during busy peak periods.
- Challenge poor performance and highlight issues or concerns to the Duty Manager.
- Build relationships with Border Force and meet daily on arrival with the duty Higher Officer to discuss routine issues and understand any difficult patches.
- Provide effective feedback to staff on performance, praise when a job is well done, and be constructive if something could have been done differently or better.
- Be flexible with shifts for the needs of the business.
- Be confident and lead by example in all areas of the role.
- Plan breaks and communicate these to the team.
- Monitor Health & Safety standards and ensure the Host sheets are regularly spot checked for accuracy.
- Support with training and development of new team members.
- Monitor staff time keeping.
Qualifications and Requirements
- Good verbal and written communication skills
- Pleasant nature and approachable demeanor
- Ability to multitask and remain calm during busy periods
- Airport experience an advantage but not essential
- Basic IT skills
- Full Airside pass for LGW
Uniform
- Black trousers/skirt
- White plain shirt
- Black jumper/cardigan
- Black smart shoes
- Hi-Vis (provided)
Notes
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Immigration Lead in Crawley employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment at Gatwick Airport where innovation and teamwork thrive. With a strong commitment to employee development and a culture rooted in Trust, Respect, Unity, and Empowerment, we provide our colleagues with the opportunity to grow within a diverse and inclusive workplace. Our focus on delivering award-winning services ensures that every team member plays a vital role in enhancing the experience of passengers and contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Immigration Lead in Crawley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at OCS. A friendly chat can open doors and give you insider info on what they’re looking for in an Immigration Lead.
✨Tip Number 2
Prepare for the interview by understanding the TRUE values of OCS. Think about how your experiences align with Trust, Respect, Unity, and Empowerment. We want to see how you embody these values in your work!
✨Tip Number 3
Show off your leadership skills! Be ready to discuss times when you’ve led a team or handled a tough situation. We love candidates who can demonstrate their ability to support and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at OCS.
We think you need these skills to ace Immigration Lead in Crawley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Immigration Lead role. Highlight your relevant experience and skills that align with the job description, especially your communication skills and ability to multitask.
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to mention any previous leadership or team management experiences. We want to see how you’ve supported others and handled challenges in a busy environment.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. This will help us understand your qualifications quickly and easily.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at OCS
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their TRUE values - Trust, Respect, Unity, and Empowerment. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their mission.
✨Demonstrate Leadership Skills
As an Immigration Lead, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, handled conflicts, or improved processes. Be ready to discuss how you can motivate and support your team during busy periods.
✨Highlight Your Communication Skills
Good verbal and written communication is key for this role. Think of specific instances where your communication made a difference, whether it was resolving an issue or providing feedback. Practise articulating these examples clearly so you can impress during the interview.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle pressure. Prepare by thinking through potential challenges you might encounter as an Immigration Lead and how you would address them. This will demonstrate your readiness for the role.
