Coupa System Administrator

About the Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About the Role

We are looking for an experienced Coupa System Administrator to oversee, manage, and optimise our new Coupa environment. This role is key to ensuring system stability, security, and performance while supporting business teams with configuration, troubleshooting, and continuous improvement. The ideal candidate has strong hands‑on experience with Coupa and a deep understanding of system administration, integrations, and environment management. This role can be based from either our Ipswich or London office, on a hybrid basis (3 days in the office).

Responsibilities

• Administer, configure, and maintain the Coupa platform across production and non‑production environments.
• Collaborate with the business to support BAU activity, adhering to KPIs and ensuring user faith within the system.
• Manage security roles, user access, permissions, and compliance controls within Coupa.
• Work closely with business stakeholders to understand operational needs and translate them into system configurations or enhancements.
• Monitor system performance, integrations, and data flows to ensure high availability and reliability.
• Provide advanced troubleshooting for technical and functional issues, coordinating with Microsoft Support or partners when necessary.
• Support release management, testing cycles, deployment processes, and environment refreshes.
• Maintain documentation for environments, configurations, processes, and system changes.
• Ensure alignment with governance standards, data policies, and best practices.
• Assist with upgrades, patches, and optimisation projects to enhance system capability.

Quality Assurance

• Ensure that the required quality standards are met.
• Work closely with QA teams to define and implement test plans.
• Oversee the resolution of any issues or bugs identified during testing.

Process Improvement

• Identify and implement process improvements to enhance product delivery efficiency.
• Analyse and report on delivery performance, using metrics and KPIs to drive continuous improvement.
• Stay up to date with industry best practices and integrate them into the delivery process.
• Develop and maintain product documentation, release notes, and technical documentation.

Customer Focus

• Ensure that product delivery aligns with customer needs and expectations.
• Gather and analyse customer feedback to inform future product development.
• Collaborate with customer support teams to address post‑launch issues.

Qualifications

• Proven experience as a Coupa System Administrator or similar role.
• Strong practical knowledge of all Coupa modules.
• Hands‑on experience managing security roles and user provisioning.
• Experience with environment management, solution deployment, and change control processes.
• Strong troubleshooting skills and the ability to diagnose issues across functional and technical layers.
• Good understanding of data management principles, including imports, exports, and data quality controls.

Desirable

• Experience with Azure Active Directory, security governance, and identity management.
• Exposure to Coupa, Procurement and Finance or related data structures.
• Knowledge of core Coupa modules.
• Knowledge of DevOps pipelines, CI/CD processes, or ALM tools for Coupa.
• Familiarity with SQL queries or data analytics for system monitoring and troubleshooting.
• Microsoft or relevant certifications.
• Basic understanding of Power Platform components (Power Automate, Power Apps, Dataverse).
• Familiarity with integration patterns and tools (Azure Integration Services, APIs, Logic Apps, etc.).

Benefits

OCS is committed to building a supportive workplace where employees feel valued and motivated. We offer breakfast and lunch services at our Ipswich head office, free coffee, hot chocolates and a replenishable fruit basket. The OCS Academy provides a range of courses and resources to help you grow your personal skills and advance your career. Company discounts, rewards and wellbeing resources are available through our Hapi app.

Equal Opportunity

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.