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- Tasks: Provide a friendly front-of-house service while ensuring safety and security.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong team culture.
- Benefits: Enjoy career progression, professional development, and a diverse work environment.
- Why this job: Make a real difference by creating a safe and welcoming space for everyone.
- Qualifications: SIA Licence required; customer service skills and previous experience preferred.
- Other info: Flexible shifts available, with opportunities for growth in a supportive team.
The predicted salary is between 24000 - 36000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front‑of‑house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.
Key Responsibilities
- Provide a professional and friendly front‑of‑house service.
- Manage access control for staff, visitors, and contractors.
- Monitor CCTV systems and conduct regular security checks.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
Candidate Requirements
- Valid SIA Licence (essential).
- Previous experience in a concierge or security role (preferred).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Flexibility to work varied 12‑hour shifts, including days and nights.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high‑pressure situations.
Additional Requirements
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people, please click Apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Concierge Security Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security and facilities management sectors. Attend industry events or join online forums where you can connect with potential employers and learn about job openings.
✨Tip Number 2
Show off your skills! When you get the chance for an interview, be ready to discuss your previous experiences in concierge or security roles. Use specific examples to demonstrate your customer service focus and ability to handle high-pressure situations.
✨Tip Number 3
Be proactive! Don’t just wait for job alerts. Regularly check our website for new opportunities and apply as soon as you see a role that fits your skills. The sooner you apply, the better your chances!
✨Tip Number 4
Prepare for the unexpected! Brush up on your knowledge of security protocols and emergency response procedures. Being well-prepared will not only boost your confidence but also impress potential employers during interviews.
We think you need these skills to ace Concierge Security Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond to create a welcoming environment for clients and visitors.
Be Professional and Personable: Your written application should reflect a professional tone while also showcasing your friendly personality. We’re looking for someone who can balance professionalism with approachability.
Detail Your Security Experience: If you have previous experience in security or concierge roles, be sure to detail that in your application. We want to know about your familiarity with access control, CCTV monitoring, and incident response.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can sign up for job alerts to stay updated on future opportunities.
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with access control procedures, CCTV monitoring, and customer service expectations. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on providing excellent customer service, prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to remain calm under pressure and how you ensure a welcoming environment for clients and visitors.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and maintain a neat appearance for your interview. This not only shows respect for the interviewers but also reflects the professional demeanour expected in the role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as emergencies or difficult customers. Think through potential scenarios and formulate your responses ahead of time. This will help you articulate your thought process and decision-making skills during the interview.