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For Companies At a Glance
- Tasks: Be the go-to person for clients, managing requests and building strong relationships.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues and a £2bn turnover.
- Benefits: Enjoy a supportive work culture, career progression, and opportunities for professional development.
- Why this job: Make a real impact by enhancing client experiences in a dynamic and inclusive environment.
- Qualifications: Strong communication skills, attention to detail, and proficiency in Microsoft Office are essential.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Monday to Friday 8am to 5pm
Key Responsibilities
The Client Liaison Officer will be recognised as the GPA point of contact, will represent GPA and will demonstrate in-depth knowledge of the building and take ownership of a customer’s issues or requests.
- Establish good working relationships with the customers to be recognised as the natural “go to” person and a trusted partner to deliver on the GPA value proposition.
- Booking in of Sub-Contractors for planned works.
- Ensuring both OCS Team and GPA are updated with the correct information and documentation as required.
- Attend Tier 1, site and Team meetings, take meeting notes and provide timely updates within the meetings
- Supporting with Audits in Cabinet Office locations.
- Liaise with ad-hoc tasks allocated by Contract Manager or Cluster Manager.
- Liaise with Helpdesk Team in Glasgow daily
- Undertake and maintain changes to GPA dedicated documentation including but not limited to organisation charts, H&S documents and provide updates for GPA / OCS meetings Link into Contract Admins and Quotes Assistant and support as required.
- Record Keeping – Ensure all relevant documentation is filed on the central drive General Maintain and develop good communication with clients, site-based team, suppliers and subcontractors, producing high quality documentation, statistical data and customer reports
- On-site support with general enquiries, queries from both customer and site-based teams.
Essential Hiring Criteria
- Security Clearance – ability to maintain a high level of confidentiality at all times.
- Administrative experience in a busy, pressurised environment
- Attention to detail
- Effective communication skills
- Demonstrated ability to work independently and as a team
- Working knowledge of Microsoft Office software, (Word, Access and PowerPoint)
- Advanced in Excel
- Excellent telephone manner, with strong communication and interpersonal skills
- Demonstrated written and oral communication skills
- High degree of discretion dealing with confidential information
Person Specification
- Excellent Communication skills: Able to adopt communication to audience and create effective written documents and reports. Able to develop, maintain and manage relationships with a variety of stakeholders.
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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Client Liaison Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Liaison Officer
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating an understanding of these values during your interactions can help you align with the company's culture and show that you're a good fit for the role.
✨Tip Number 2
Network with current or former employees of OCS to gain insights into the company and the Client Liaison Officer role. This can provide you with valuable information about the work environment and expectations, which you can leverage in conversations during the interview process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlighting your experience in building rapport and resolving issues will demonstrate your capability to be the 'go-to' person for clients.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel, as the role requires advanced knowledge. Being able to showcase your proficiency in these tools during the interview can set you apart from other candidates.
We think you need these skills to ace Client Liaison Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and essential hiring criteria for the Client Liaison Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Communication Skills: Since effective communication is crucial for this role, ensure your CV and cover letter showcase your written and oral communication skills. Provide examples of how you've successfully managed relationships with stakeholders in previous roles.
Demonstrate Attention to Detail: Given the emphasis on attention to detail in the job description, make sure your application is free from errors. Use clear formatting and structure to present your information logically, making it easy for the hiring team to read.
Showcase Relevant Experience: Include specific examples of your administrative experience in busy environments. Highlight any relevant experience with Microsoft Office software, particularly Excel, as well as your ability to handle confidential information discreetly.
How to prepare for a job interview at OCS
✨Know the Company Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how you embody these values in your work and how they align with your personal ethos.
✨Demonstrate Communication Skills
As a Client Liaison Officer, effective communication is key. Prepare examples of how you've successfully managed relationships with clients or stakeholders in the past, showcasing your ability to adapt your communication style.
✨Showcase Your Administrative Experience
Highlight your experience in busy, pressurised environments. Be ready to discuss specific tools or methods you use to stay organised and manage multiple tasks efficiently, especially in relation to record-keeping and documentation.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle customer issues. Think of scenarios where you've had to resolve conflicts or address client concerns, and be ready to explain your thought process and outcomes.