Catering Experience Manager (Retail & Patient Dining)

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Days: Predominantly Monday to Friday. Duty manager roster is required with weekend and out of hours on call. This is rostered annually and fulfilled by all service management.

Join us as a key leader in delivering high-quality catering services within a Total FM contract at Ipswich Hospital. This role oversees both retail and patient dining services, ensuring compliance with food safety standards, HACCP, and the National Standards of Healthcare Cleanliness 2021.

You’ll Be Responsible For:

• Driving quality assurance and internal auditing processes
• Leading service development initiatives to enhance productivity and satisfaction
• Managing staff performance, HR processes, and Timegate systems
• Overseeing budgetary control and KPI reporting
• Acting as the professional lead for all catering operations on site

This is a fantastic opportunity to shape the future of catering services in a healthcare environment, ensuring excellence, compliance, and innovation.

As part of your role, your key responsibilities will include, but are not limited to:

• Provide an overarching strategy to effective quality assurance within Catering.
• Ensure OCS are compliant with legislation and operating within SOPs.
• To ensure that a safe working environment is maintained through compliance with all company health & safety policies and procedures.
• Ensure appropriate level of staff/operative levels are in line with contract specification.
• Visibility on the shop floor driving consistent OCS’s professional image through praise and challenging uniform, behaviours, and quality.
• Support the management of Timegate processes and ensure CCFs are maintained in line with leavers, starters and the flexing demands of the business.
• Accurate workforce scheduling and data management are key to operational efficiency and cost control.

The Ideal Candidate Should Meet The Following Criteria:

• Must have Right to Work in the UK
• An enhanced DBS will be completed for the successful candidate.
• NVQ Level 2 or 3 in Catering and Hospitality or equivalent
• Dietetics or Nutritional Qualifications or significant experience demonstrated
• Food Safety Level 3 and willing to work towards level 4
• Management/professional qualification or significant experience at a senior level in Catering Management
• Experience of working in a busy retail or TFM environment & ability to be flexible in approach to working times to meet with the needs of the business.
• To have a technical knowledge of HACCP and Food Safety Management systems.
• To have experience in the delivery of national standards for healthcare food and drink
• Direct line management experience of large-scale multi-site/service operations with a diverse workforce of 150+ personnel.
• Extensive experience within the NHS or health-related field.

How To Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.