At a Glance
- Tasks: Provide a welcoming reception service and ensure safety and security of the premises.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Gain valuable experience in customer service and security while working in a dynamic environment.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Be the first point of contact and make a positive impression on visitors and staff.
- Qualifications: Excellent communication skills and a professional appearance are essential.
The predicted salary is between 22000 - 26000 € per year.
About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover exceeding £2bn. We deliver innovative, award‑winning services in facilities management, hard services, cleaning, security and catering.
Role Overview
The Security Receptionist is responsible for delivering a professional front‑of‑house service while maintaining safety and security of the premises. The role combines customer service, access control and security monitoring to ensure all visitors, staff and contractors are managed in line with site procedures.
Location: Welcome Genome Campus, Hinxton Hall.
Hours: Thursday and Friday 07.00 – 15.00 & 07.30 – 15.30.
Key Responsibilities
- Front of House & Customer Service
- Provide a professional and welcoming reception service to all visitors and staff.
- Act as the first point of contact for enquiries (in person, phone, and email).
- Maintain a high standard of customer care at all times.
- Issue visitor badges and ensure sign‑in procedures are followed.
- Notify hosts promptly of visitor arrivals.
- Security & Access Control
- Monitor and control access to the building in accordance with site procedures.
- Verify identification and authorisation of visitors and contractors.
- Operate access control security systems.
- Challenge unauthorised persons in a professional manner.
- Maintain and distribute security keys and passes.
- Administrative Duties
- Maintain reception records and documentation.
- Manage incoming and outgoing mail or deliveries (if required).
- Update visitor management systems.
- Produce reports as requested by management.
- Manage incoming/outgoing calls and emails.
Skills and Experience
- Essential
- Excellent customer service and communication skills.
- Professional appearance and manner.
- Good IT skills (Microsoft Office and security systems).
- Ability to remain calm under pressure.
- Strong attention to detail.
- Ability to follow procedures precisely.
- SIA Key Holder.
- Desirable
- Previous security or front‑of‑house experience.
- First Aid qualification.
- Experience with visitor management systems.
Personal Attributes
- Professional and approachable.
- Vigilant and security conscious.
- Reliable and punctual.
- Confident communicator.
- Able to work independently and as part of a team.
- General Education to Level 2 – GCSE Grades A* - C or equivalent.
- Excellent knowledge of Microsoft Word, Outlook & Excel.
- Discreet when handling sensitive information.
Compliance Requirements
- Must hold (or be willing to obtain) an SIA licence if required by the site.
- Must comply with all company policies including Health & Safety, Data Protection, and Security Procedures.
- Must be eligible to work in the UK and pass required background screening.
Working Conditions
Based at reception/front‑of‑house area. Role requires prolonged periods of sitting and/or standing.
Equal Opportunities
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Receptionist in Cambridge employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment at the Welcome Genome Campus in Hinxton Hall. With a strong commitment to employee development and a diverse workforce, we provide comprehensive training and growth opportunities, ensuring that our Receptionists thrive in their roles while delivering outstanding customer service and security. Join us to be part of a supportive team that values professionalism and inclusivity, making every day rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Cambridge
✨Tip Number 1
First things first, make sure you know the company inside out. Research OCS UK & Ireland and understand their values and services. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
When you get to the interview, be ready to showcase your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This is your chance to shine and demonstrate that you can deliver the professional front-of-house service they’re looking for.
✨Tip Number 3
Don’t forget to dress the part! A professional appearance is key for a receptionist role. Make sure you look polished and presentable, as first impressions matter a lot in this job.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the OCS team. Good luck!
We think you need these skills to ace Receptionist in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:Since the role is all about providing a top-notch front-of-house service, make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past!
Be Professional and Personable:Your application should reflect a professional yet approachable tone. We’re looking for someone who can maintain a friendly atmosphere while keeping things secure, so let your personality shine through!
Detail is Key:Pay close attention to the details in your application. Whether it’s your CV or cover letter, ensure everything is clear, concise, and free of errors. We love candidates who can follow procedures precisely!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at OCS
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Security Receptionist, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or handled difficult situations. This will demonstrate your ability to maintain a professional front-of-house service.
✨Be Prepared for Security Scenarios
Since the role involves security monitoring and access control, think about how you would handle various scenarios. Be ready to discuss how you would verify identification or manage unauthorised access while remaining calm and professional.
✨Dress the Part
First impressions matter! Make sure you dress professionally for the interview. A smart appearance reflects your understanding of the role's requirements and shows that you take the opportunity seriously.
