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For Companies At a Glance
- Tasks: Manage parking enforcement and assist the public with queries.
- Company: Join OCS, a leading facilities management company with a strong team culture.
- Benefits: Enjoy career progression, professional development, and a supportive work environment.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Customer service skills and a calm approach to conflict are essential.
- Other info: Work outdoors in all weather and be part of a diverse team.
The predicted salary is between 24000 - 36000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Shift Pattern: Monday to Saturday 8am - 5pm or 11.30am - 8.30pm and Sunday 8.30am - 5.30pm. We are seeking a highly organised and motivated individual to join our team as a Civil Parking Enforcement Officer.
Responsibilities:
- Deal with queries and resolve problems
- Ensure patrols are carried out efficiently and effectively
- Issue penalty charge notices to any vehicle parked against restriction and record verbal warnings issued to motorists
- Ensure parking equipment is working correctly and report defects promptly
- Ensure enquiries from members of the public are dealt with promptly and politely
Qualifications/Requirements:
- Must have the right to work in the UK
- Excellent customer service skills
- Good communication skills
- Computer literate
- The ability to remain calm during conflict and tense situations, and a polite, credible and confident approach when dealing with members of the public
- A willingness to work outside in all weathers
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Civil Parking Enforcement Officer in Cambridge employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Civil Parking Enforcement Officer in Cambridge
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission, you can tailor your approach during interviews to show how you align with their goals.
✨Tip Number 2
Practice your customer service skills! As a Civil Parking Enforcement Officer, you'll be dealing with the public regularly. Role-play scenarios with friends or family to build your confidence in handling queries and resolving conflicts.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional when you attend interviews. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills and interests.
We think you need these skills to ace Civil Parking Enforcement Officer in Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service skills in your application. We want to see how you can handle queries and resolve problems effectively, so share any relevant experiences that showcase your ability to communicate well and stay calm under pressure.
Be Organised and Detail-Oriented: As a Civil Parking Enforcement Officer, being organised is key! In your application, mention any past roles where you had to manage multiple tasks or keep track of important details. This will show us that you can patrol efficiently and handle the responsibilities of the job.
Tailor Your Application: Don’t just send out a generic application! Take the time to tailor your CV and cover letter to match the job description. Use keywords from the posting, like 'patrols', 'penalty charge notices', and 'public enquiries' to make it clear that you’re the right fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you can sign up for job alerts while you’re there, so you won’t miss out on any future opportunities with us!
How to prepare for a job interview at OCS
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Civil Parking Enforcement Officer. Familiarise yourself with the key tasks like issuing penalty charge notices and handling public queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you've successfully dealt with difficult situations or resolved conflicts. Highlighting your ability to remain calm and polite under pressure will impress the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios, such as dealing with an irate motorist or a malfunctioning parking machine. Practise your responses to these types of questions, focusing on how you would handle the situation effectively while maintaining professionalism.
✨Dress Appropriately and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. This shows respect for the interviewers' time and reflects your professionalism, which is essential for a role that involves public interaction.
