At a Glance
- Tasks: Be the visible security presence, ensuring safety and deterring theft in a vibrant retail environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a commitment to excellence.
- Benefits: Enjoy flexible shifts, a supportive team, and opportunities for personal growth.
- Other info: Diverse and inclusive workplace that values your unique background and perspective.
- Why this job: Make a real difference by keeping customers and staff safe while gaining valuable experience.
- Qualifications: Must have a valid SIA License and strong observational skills.
The predicted salary is between 30000 - 40000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working – Monday to Saturday 13:00–22:00 and Sunday 10:00–16:00.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti‑social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De‑escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer: Visible Safety Lead in Caernarfon employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where our TRUE values of Trust, Respect, Unity, and Empowerment guide our operations. As a Retail Security Officer: Visible Safety Lead, you will benefit from a supportive culture that prioritises employee growth and development, alongside competitive pay and flexible working hours. Join us in making a positive impact within the community while enjoying the advantages of being part of a leading facilities management company with a commitment to diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer: Visible Safety Lead in Caernarfon
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry or even those who work at OCS. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to security roles. Think about scenarios where you had to handle difficult situations and how you managed them. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant certifications or training, make sure to mention them during your conversations. It’s all about demonstrating that you’re the right fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the OCS team.
We think you need these skills to ace Retail Security Officer: Visible Safety Lead in Caernarfon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Retail Security Officer role. Highlight your relevant experience and skills that align with our TRUE values – Trust, Respect, Unity, and Empowerment. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like conducting patrols, monitoring CCTV, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since you'll be interacting with customers and staff, it's crucial to demonstrate your excellent verbal and written communication skills. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This will highlight your ability to de-escalate confrontations and maintain a professional approach.
✨Emphasise Your Observational Skills
As a visible security presence, strong observational skills are essential. Be ready to discuss specific instances where you've identified suspicious behaviour or handled difficult situations. This will illustrate your proactive approach to safety and security, which is key for this position.
✨Align with Company Values
OCS UK & Ireland values Trust, Respect, Unity, and Empowerment. Research these values and think about how your personal values align with them. During the interview, share examples of how you've embodied these principles in your previous roles, showing that you're a great fit for their team culture.
