At a Glance
- Tasks: Ensure safety and security in-store while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Flexible shifts, inclusive environment, and opportunities for personal growth.
- Other info: Work in a supportive team that values trust, respect, unity, and empowerment.
- Why this job: Be a key player in creating a safe shopping experience for everyone.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 28000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working – Monday to Saturday 13:00–22:00 and Sunday 10:00–16:00.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti‑social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De‑escalate confrontational situations calmly and professionally.
- Ensure compliance with all site‑specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer in Caernarfon employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where our Retail Security Officers play a crucial role in ensuring safety and security within our stores. With a strong commitment to employee growth and development, we provide comprehensive training and support, fostering a culture of Trust, Respect, Unity, and Empowerment. Located in vibrant communities, our team enjoys the benefits of a diverse workforce and the opportunity to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Caernarfon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at OCS UK & Ireland on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common security scenarios. Think about how you'd handle theft or confrontational situations. We want you to show off those calm and professional vibes that OCS values!
✨Tip Number 3
Dress the part! When you go for an interview, make sure you look sharp and professional. First impressions matter, especially in a role where you're the face of security in the store.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the OCS team and contributing to their mission.
We think you need these skills to ace Retail Security Officer in Caernarfon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Retail Security Officer role. Highlight your relevant experience and skills that align with our TRUE values – Trust, Respect, Unity, and Empowerment. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like conducting patrols, monitoring CCTV, and handling incidents. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Retail Security Officer, you'll need to interact with customers and staff regularly. During the interview, demonstrate your excellent verbal and written communication skills. You might be asked how you would handle a difficult situation, so prepare examples that highlight your ability to de-escalate confrontations calmly and professionally.
✨Highlight Your Observational Skills
Strong observational skills are crucial for this role. Be ready to discuss situations where you've successfully identified suspicious behaviour or responded to security threats. Use specific examples from past experiences to illustrate your proactive approach to safety and security.
✨Emphasise Your Flexibility
The job requires working varied shifts, including weekends and evenings. Make sure to express your flexibility during the interview. Share any previous experiences where you've adapted to changing schedules or worked under pressure, as this will show that you're committed to meeting the demands of the role.
