At a Glance
- Tasks: Manage front-of-house operations and create a welcoming environment for visitors.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse team.
- Benefits: Inclusive workplace, dynamic team, and opportunities for personal growth.
- Other info: Collaborative environment with exciting event planning opportunities.
- Why this job: Be the face of the company and enhance visitor experiences every day.
- Qualifications: Customer service experience and a positive, proactive attitude.
The predicted salary is between 24000 - 30000 £ per year.
About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.
About the Role
Working Pattern: Monday to Friday 08:00 - 17:00. We are looking for a passionate person who can find common ground in any conversation and excel at creative problem solving. You will be part of a dynamic team delivering the Front of House Host role for amika Guest Services.
Key Responsibilities
- Managing the front‑of‑house operations, handling post, couriers, contractors and visitors, overseeing access and signing‑in procedures.
- Enhancing tenants' experience, managing building social media, creating monthly newsletters and participating in event planning and placemaking activities.
- Collaboration and teamwork are essential.
Core Responsibilities
- Create a welcoming lobby and maintain the reception space.
- Greet and assist visitors with a friendly, professional approach.
- Represent the client with care and professionalism.
- Collaborate with building management to ensure contractors meet standards.
- Report concerns and follow through to resolve them.
- Maintain a proactive, solution‑first attitude.
- Plan and organise events and activations such as pop‑up markets, food stalls, charity drives.
- Share updates on social media about site events.
- Achieve KPIs and SLAs while providing feedback for improvement.
- Ensure a gold standard experience in collaboration with security and site team.
About You
- Customer service experience with a diverse background.
- Exceptional customer care with a proactive approach.
- Positive, energetic, upbeat attitude.
- Well‑presented with a polished professional look.
- Excellent communication skills.
- Can‑do, proactive mindset and collaborative spirit.
- Solution‑oriented with creative thinking.
- Tech‑savvy, comfortable with IT tools.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Front of House Host in Bristol employer: OCS
At OCS UK & Ireland, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and creativity. As a Front of House Host, you will enjoy a supportive environment with opportunities for personal and professional growth, while contributing to a dynamic team dedicated to enhancing tenant experiences. Our commitment to inclusivity and diversity ensures that every voice is valued, making this a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Host in Bristol
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like OCS. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to OCS
Don't be shy about reaching out to OCS directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Host in Bristol
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about OCS and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at OCS
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
