About the Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About the Role
Working Pattern: 4 on 4 off rolling roster of both days and nights.
Your main responsibilities will include:
- To assist and guide all arriving passengers ensuring they are processed through the correct channel depending on the document they possess or their port of last departure.
- To assist all eligible passengers on the electronic passport gates or through to the referrals desk where passengers are refused on E passport gates.
- To identify and guide all passengers that require assistance down the Assistance Lane to get them processed by the relevant UK Border Force Officer.
- Manage the barriers in the uni-feed ensuring they are pulled at the appropriate times in order to maintain the flow to the queuing system. Barriers should be undone when needed and extended when required.
- Provide feedback on operational issues and processes to help improve performance.
- Ensure that equipment provided is maintained, allocated and used correctly.
- Be flexible with shifts as per the needs of the business.
To be successful in the role, you will need:
- To be able to communicate with people at all levels.
- To be of a pleasant nature and approachable.
- To multitask and remain calm during busy periods of presentation.
- Airport experience an advantage but not essential.
Benefits
We value and motivate our people with award‑winning employer status, digital learning opportunities through OCS Academy, exclusive discounts and wellbeing resources via the Hapi app, professional growth with over 600 live learners across UK&I, and flexible pay options through Wagestream (contract specific).
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
