Head Of Cleaning Services in Birmingham

About The Role:

To provide specialist cleaning expertise and operational leadership across OCS, driving consistent service standards, operational performance, compliance and continuous improvement. The role will support account teams, develop cleaning capability, improve commercial performance and contribute to business growth through innovation and best practice.

Key Responsibilities

Operational Leadership & Service Delivery

• Provide specialist cleaning expertise and guidance to account teams across OCS.
• Drive consistent cleaning standards, operational efficiency and service quality across the portfolio.
• Develop and implement standard operating procedures, auditing frameworks and performance measures.
• Support contract mobilisations, operational reviews and service improvement initiatives.
• Conduct site assessments and audits, identifying opportunities to improve productivity, quality and compliance.
• Support account teams in implementing BICSc standards and relevant cleaning procedures.

People & Development

• Coach and develop Cleaning Managers, Supervisors and operational teams, sharing best practice and improving cleaning capability.
• Lead and develop the OCS cleaning network, encouraging collaboration, knowledge sharing and career progression.
• Support recruitment, retention, training and workforce planning across cleaning operations.
• Promote a positive, high-performing culture focused on safety, service quality and continuous improvement.

Client & Business Development

• Build effective relationships with clients and internal stakeholders to support customer satisfaction and contract retention.
• Identify opportunities to improve services and develop additional business.
• Provide specialist cleaning input into bids, tenders, mobilisations and client presentations.
• Represent OCS at relevant industry events and networking opportunities.

Commercial & Operational Performance

• Support account teams in improving productivity, profitability and service delivery.
• Monitor supplier performance and work with Procurement to improve value, quality and cost control.
• Identify opportunities to optimise resources, reduce waste and improve operational efficiency.
• Support service development through new cleaning methods, technologies and digital solutions.

Compliance, Innovation & Sustainability

• Ensure cleaning operations align with relevant legislation, company policies, client requirements and industry standards.
• Support account teams with auditing, compliance records, corrective actions and safe systems of work.
• Oversee relevant cleaning accreditations and support the consistent application of OCS cleaning procedures and toolkits.
• Promote sustainable cleaning practices and identify opportunities to improve environmental performance.

Resource Responsibilities

• Manage budgets and expenditure as directed.
• Provide matrix leadership and support to Account Cleaning Managers.
• Support the effective management of cleaning resources and supplier performance across the portfolio.

Person Specification

Essential Experience & Skills

• Significant experience in cleaning operations, ideally within Facilities Management, with approximately 10 years' relevant experience.
• Strong knowledge of cleaning standards, industry best practice and operational compliance, including BICSc.
• Proven ability to lead, influence and develop operational teams across multiple sites or contracts.
• Experience improving service delivery, implementing change and driving operational performance.
• Commercial awareness, including cost control, productivity and profitability.
• Experience supporting bids, tenders and client presentations.
• Strong client relationship management and stakeholder engagement skills.
• Excellent communication, presentation and problem-solving skills.
• Good IT skills, including Microsoft Office and Excel.

Personal Attributes

• Proactive, commercially minded and results-driven.
• Confident engaging with senior stakeholders and challenging existing practices constructively.
• Able to influence, motivate and develop teams without direct line management responsibility.
• Innovative, adaptable and focused on continuous improvement.
• Professional and discreet when handling confidential information.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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