At a Glance
- Tasks: Ensure safety and security at client sites while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Opportunities for professional development and career progression in a diverse environment.
- Other info: Flexible shifts available, including days, nights, and weekends.
- Why this job: Be part of a team that makes a real difference in people's experiences and safety.
- Qualifications: Experience in security, strong communication skills, and a valid PSA Licence required.
The predicted salary is between 24000 - 30000 £ per year.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Various shifts throughout the week, days, nights and weekends as per rota.
Key responsibilities include, but are not limited to:
- Maintain a security presence at our client sites, ensuring a safe and enjoyable experience for customers and members of the public.
- Respond promptly to security incidents and emergencies.
- Represent the company in a professional manner and maintain PSA standards in relation to code of conduct.
- Fulfil health and safety responsibilities by adhering to the requirements of the company’s health and safety policy and health and safety management plans.
- Ensure consistently high standards of customer service.
- Adhere to the company’s dress code and wear the correct uniform.
Ideal Candidate Criteria
- Must have Right to Work in the UK.
- Previous experience in a busy security role.
- Strong people and customer service skills.
- Effective communication and report writing skills.
- Ability to work with CCTV systems.
- Well presented, punctual and focused on attention to detail.
- Current, valid PSA Licence.
- Must be able to provide clear and complete 5-year work history including references.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer - CCTV & Customer Service in Belfast employer: OCS
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where your contributions directly impact the safety and satisfaction of customers. With a strong commitment to professional development and a culture rooted in Trust, Respect, Unity, and Empowerment, employees are encouraged to grow their careers while enjoying a diverse and inclusive workplace. Join us in making a difference in the communities we serve, all while working with a dedicated team in a role that values both security and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer - CCTV & Customer Service in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to security and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! If you have experience with CCTV systems or handling security incidents, be ready to share specific examples during interviews. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, signing up for job alerts means you'll be the first to know about new openings that match your skills.
We think you need these skills to ace Retail Security Officer - CCTV & Customer Service in Belfast
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in security roles. We want to see how you've handled busy environments and any specific situations where you’ve had to use your CCTV skills or customer service expertise.
Be Professional:Since you'll be representing us, it's crucial to maintain a professional tone throughout your application. Use clear language and make sure your writing reflects the high standards we uphold at OCS.
Detail Matters:Pay attention to the details! Ensure your 5-year work history is complete and includes references. This helps us get a full picture of your background and suitability for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people and shows your genuine interest in joining our team!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like maintaining security presence, responding to incidents, and ensuring high customer service standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to discuss your previous experiences in customer service. Think of specific examples where you handled difficult situations or went above and beyond for a customer. This will demonstrate your strong people skills and commitment to providing an enjoyable experience.
✨Dress the Part
First impressions matter! Make sure you dress professionally and adhere to the company’s dress code. Even if the interview is virtual, dressing appropriately shows respect for the interviewers and the company culture. Plus, it’ll help you feel more confident during the interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security scenarios or emergencies. Practice your responses to common situational questions, focusing on your problem-solving skills and ability to stay calm under pressure. This will highlight your readiness for the challenges of the role.
