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- Tasks: Support various client sites with security and customer service tasks.
- Company: Join OCS, a top facilities management company with over 50,000 colleagues.
- Benefits: Flexible hours, ongoing training, and a supportive workplace culture.
- Why this job: Be part of a mission-driven team that values trust, respect, and empowerment.
- Qualifications: SIA License required; experience in security and strong communication skills needed.
- Other info: Opportunities for career progression and a diverse, inclusive environment.
The predicted salary is between 24000 - 36000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
The Area Support Officer provides flexible and reliable support across various client sites within a designated area, ensuring that high standards of security and customer service are consistently delivered. This role is ideal for someone adaptable, with strong problem-solving skills, and committed to maintaining safety and security across different environments.
Key Responsibilities- Provide short- and long-term cover for absences, vacancies, or special events at client sites.
- Deliver high-quality security services, including:
- Access and egress control.
- Patrolling and monitoring premises to ensure safety.
- Conducting thorough searches of individuals and vehicles where required.
- Responding promptly to alarms and incidents.
- Build positive relationships with clients, staff, and visitors by providing professional support and assistance.
- Act as the main point of contact for security concerns at the assigned site during shifts.
- Ensure any client issues are escalated appropriately and resolved effectively.
- Provide training, mentoring, and guidance to new security personnel as required.
- Adapt quickly to site-specific protocols and expectations, maintaining professionalism in diverse settings.
- You must be flexible and welcome to change at short notice.
- Valid SIA License – Door Supervisor (DS) or Security Guard (SG) required.
- Full UK Driving License with access to a reliable vehicle.
- Proven experience in a security role, with knowledge of security operations and best practices.
- Strong written and verbal communication skills for incident reporting and client interactions.
- Exceptional adaptability and flexibility to cover various shifts, locations, and environments.
- Excellent problem-solving abilities and the capacity to remain calm in emergencies.
- Contract Type: Full-Time/Part-Time/Flexible.
- Working Hours: Varied, including days, nights, and weekends, depending on site requirements.
- Opportunities for training and career development.
- Ongoing training and opportunities for professional development.
- A supportive and inclusive workplace where your contributions are valued.
- The chance to play a critical role in maintaining security for our clients.
Successful candidates will also be required to undergo screening and vetting (BS7859).
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Area Support Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Support Officer
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your adaptability and problem-solving skills in conversations with current employees or during interviews. Share specific examples of how you've successfully navigated challenging situations in past security roles.
✨Tip Number 3
Network with professionals in the facilities management sector, especially those who work at OCS. Attend industry events or join relevant online forums to build connections that could lead to referrals.
✨Tip Number 4
Stay updated on the latest security technologies and best practices. Mention any relevant training or certifications you have during discussions, as this shows your commitment to professional development and enhances your candidacy.
We think you need these skills to ace Area Support Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and essential requirements for the Area Support Officer position. Tailor your application to highlight how your skills and experiences align with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in security roles or facilities management. Be specific about your responsibilities and achievements, particularly those that demonstrate your problem-solving skills and adaptability.
Showcase Communication Skills: Since strong written and verbal communication skills are essential for this role, ensure your application is well-written and free of errors. Use clear and concise language to convey your points effectively.
Express Your Commitment to Values: OCS values Trust, Respect, Unity, and Empowerment. In your application, reflect on how you embody these values in your professional life. Provide examples of how you've built positive relationships and maintained professionalism in diverse settings.
How to prepare for a job interview at OCS
✨Know Your Security Basics
Make sure you brush up on your knowledge of security operations and best practices. Be prepared to discuss your experience in previous roles, especially any specific situations where you had to respond to incidents or manage security protocols.
✨Demonstrate Adaptability
Since the role requires flexibility across various sites and shifts, be ready to share examples of how you've successfully adapted to changing environments or unexpected challenges in past jobs.
✨Showcase Communication Skills
Strong written and verbal communication skills are essential for this position. Prepare to discuss how you've effectively communicated with clients and colleagues, particularly in high-pressure situations or during incident reporting.
✨Emphasise Teamwork and Client Engagement
Highlight your ability to build positive relationships with clients and team members. Share experiences where you acted as a point of contact for security concerns and how you resolved issues collaboratively.
