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- Tasks: Support various client sites with security and customer service, ensuring safety and compliance.
- Company: OCS is a top facilities management company in the UK & Ireland, with over 50,000 employees.
- Benefits: Flexible working hours, ongoing training, and a supportive workplace culture.
- Why this job: Join a mission-driven team focused on making places better for communities and clients.
- Qualifications: Valid SIA License, driving license, and experience in security roles required.
- Other info: Opportunities for career progression and an inclusive environment welcoming diverse applicants.
The predicted salary is between 25000 - 27000 £ per year.
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About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role
Days of Working: Variable across the week
The Area Support Officer provides flexible and reliable support across various client sites within a designated area, ensuring that high standards of security and customer service are consistently delivered. This role is ideal for someone adaptable, with strong problem-solving skills, and committed to maintaining safety and security across different environments.
Key Responsibilities
- Provide short- and long-term cover for absences, vacancies, or special events at client sites.
- Deliver high-quality security services, including:
- Access and egress control.
- Patrolling and monitoring premises to ensure safety.
- Conducting thorough searches of individuals and vehicles where required.
- Responding promptly to alarms and incidents.
- Perform detailed incident reporting, ensuring all documentation is accurate and submitted on time.
- Operate and monitor security equipment such as CCTV, access control systems, and alarm systems.
- Ensure compliance with site-specific procedures and company policies.
Customer and Stakeholder Engagement
- Build positive relationships with clients, staff, and visitors by providing professional support and assistance.
- Act as the main point of contact for security concerns at the assigned site during shifts.
- Ensure any client issues are escalated appropriately and resolved effectively.
Support Functions
- Provide training, mentoring, and guidance to new security personnel as required.
- Adapt quickly to site-specific protocols and expectations, maintaining professionalism in diverse settings.
- You must be flexible and welcome to change at short notice.
- Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guard (SG) required.
- Full UK Driving License with access to a reliable vehicle.
- Proven experience in a security role, with knowledge of security operations and best practices.
- Strong written and verbal communication skills for incident reporting and client interactions.
- Exceptional adaptability and flexibility to cover various shifts, locations, and environments.
- Excellent problem-solving abilities and the capacity to remain calm in emergencies.
Key Details
- Contract Type: Full-Time/Part-Time/Flexible.
- Working Hours: Varied, including days, nights, and weekends, depending on site requirements.
- Opportunities for training and career development.
- Ongoing training and opportunities for professional development.
- A supportive and inclusive workplace where your contributions are valued.
- The chance to play a critical role in maintaining security for our clients.
Successful candidates will also be required to undergo screening and vetting (BS7859)
How To Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Facilities Services, Hospitality, and Outsourcing and Offshoring Consulting
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Area Support Officer employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Support Officer
✨Tip Number 1
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who aligns with the company's culture.
✨Tip Number 2
Highlight your adaptability in previous roles. Since the Area Support Officer position requires flexibility across various sites and shifts, sharing specific examples of how you've successfully adapted to changing environments will showcase your suitability for the role.
✨Tip Number 3
Network with current or former employees of OCS. Engaging with them on platforms like LinkedIn can provide you with insider insights about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 4
Prepare to discuss your problem-solving skills in detail. Given the nature of the role, being able to articulate how you've handled security incidents or emergencies in the past will demonstrate your capability and readiness for the challenges of the job.
We think you need these skills to ace Area Support Officer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Area Support Officer role. Understand the key responsibilities and essential requirements, such as the need for a valid SIA License and strong communication skills.
Tailor Your CV: Customise your CV to highlight relevant experience in security roles. Emphasise your adaptability, problem-solving skills, and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment, and provide examples of how you've demonstrated these in your previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a security role.
How to prepare for a job interview at OCS
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with you and how you can embody them in your role as an Area Support Officer.
✨Showcase Your Problem-Solving Skills
As an Area Support Officer, you'll need strong problem-solving abilities. Think of specific examples from your past experiences where you've successfully resolved issues, especially in security or customer service contexts. Be ready to share these during your interview.
✨Demonstrate Flexibility and Adaptability
This role requires someone who can adapt quickly to changing environments and site-specific protocols. Prepare to discuss instances where you've had to be flexible in your previous roles, particularly in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your response to security incidents or customer interactions. Practice articulating your thought process and actions in these scenarios, highlighting your ability to remain calm and professional under pressure.
