At a Glance
- Tasks: Support the Helpdesk Team and manage tasks for seamless operations.
- Company: Join a dynamic team focused on customer service and community engagement.
- Benefits: Enjoy 25 days holiday, social events, and wellbeing perks.
- Other info: Get involved in charity events and join our diversity community.
- Why this job: Kickstart your career in a supportive environment with real impact.
- Qualifications: Strong customer service skills and basic admin experience required.
The predicted salary is between 18000 - 25000 € per year.
We are looking for a Helpdesk Support Specialist to join our team Monday to Friday, 08:00-16:30.
Responsibilities
- Providing support to the Helpdesk Team.
- Raising and closing jobs for reactive and system work orders.
- Booking reactive and PPM (Pre Planned Maintenance) tasks.
- Working with the HD Team to ensure seamless management of the contract.
- Providing Helpdesk cover for sickness and absence.
- Handling inbound and outbound calls.
- Dealing with subcontractors.
- Raising quotes and purchase orders.
- Chasing jobs for completion.
- Assuring all jobs are at the correct status.
- Diary management.
Qualifications
- Strong customer service skills.
- Proven administration experience (if applicable).
- Experience working with the CAFM system is advantageous – Concept.
- Knowledge of Microsoft Office packages.
- Exceptional telephone manner.
- Work well both as part of a team and independently.
Benefits
- 25 days holiday plus bank holidays.
- Employee Referral Scheme.
- Regular social and charity events are held in our offices.
- Opportunities to get involved in charity events in the local community.
- Wellbeing Eye test £25 voucher and up to £100 towards glasses.
- Access to CHROMA, our internal colleague‑led diversity and inclusion community – join a committee or take part in our D.
Apprentice Helpdesk Coordinator employer: OCS
Join our dynamic team as an Apprentice Helpdesk Coordinator, where you'll benefit from a supportive work culture that prioritises employee wellbeing and growth. With 25 days of holiday, regular social events, and opportunities to engage in community charity initiatives, we foster a collaborative environment that encourages personal and professional development. Located in a vibrant area, our company is committed to diversity and inclusion, ensuring that every voice is heard and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Helpdesk Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your strong customer service skills and how you can contribute to the Helpdesk Team.
✨Tip Number 3
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions ready about the role or the team. It shows you’re engaged and keen to learn more about how you can fit in.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It gives us a better chance to connect with you and understand your passion for the role of Helpdesk Coordinator.
We think you need these skills to ace Apprentice Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Helpdesk Coordinator role. Highlight your customer service skills and any relevant admin experience. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your skills match what we're looking for. Keep it friendly and professional – we love a good personality!
Show Off Your Tech Skills:If you've got experience with Microsoft Office or CAFM systems, make sure to mention it! We’re keen on candidates who can hit the ground running, so let us know how tech-savvy you are.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at OCS
✨Know Your Role
Make sure you understand the responsibilities of an Apprentice Helpdesk Coordinator. Familiarise yourself with tasks like raising and closing jobs, booking maintenance tasks, and managing diary schedules. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service skills are crucial for this role, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Think about how you can demonstrate your exceptional telephone manner during the interview.
✨Brush Up on Your Tech Knowledge
If you have experience with the CAFM system, be ready to discuss it. If not, do a bit of research on it and other relevant software like Microsoft Office. Showing that you're tech-savvy will give you an edge and demonstrate your willingness to learn.
✨Prepare Questions
Interviews are a two-way street, so think of some insightful questions to ask about the team dynamics, company culture, or specific challenges the Helpdesk Team faces. This shows that you're engaged and serious about finding the right fit for both you and the company.
