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- Tasks: Ensure customer safety and security while providing excellent service in a retail environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Enjoy flexible 4-on 4-off shifts and opportunities for professional development.
- Other info: Inclusive workplace that values diversity and encourages career progression.
- Why this job: Make a real difference by protecting customers and creating a safe shopping experience.
- Qualifications: Valid SIA License and strong observational skills required.
The predicted salary is between 24000 - 30000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Location: NE66 1JE
Days of Working - 4 on, 4 off - 14:00-22:00 Monday to Saturday & 10:00-16:00 on Sundays
As a Retail Security Officer, you will play a vital role in protecting customers, staff, and stock, ensuring a safe and secure shopping environment. You will act as a visible deterrent to criminal activity, provide excellent customer service, and respond effectively to incidents within the retail environment.
Key Responsibilities
- Act as a visible security presence within the store, deterring theft and anti-social behaviour.
- Conduct regular patrols of the store premises, ensuring safety and security at all times.
- Monitor CCTV and other security equipment to identify and respond to suspicious activities.
- Carry out searches of individuals if required in accordance with company policies.
- Respond to alarms and incidents promptly, escalating issues to management or law enforcement as necessary.
- Complete detailed and accurate incident and observation reports.
- Liaise with store management and staff to address security concerns or potential threats.
Customer Service
- Provide a professional and welcoming approach to customers, staff, and visitors.
- Assist customers with directions or queries where needed.
- De-escalate confrontational situations calmly and professionally.
Compliance and Support
- Ensure compliance with all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and assist with additional duties as requested by the Site Supervisor or Security Manager.
Essential Requirements
- Valid SIA License – Door Supervisor (DS) or Security Guarding required.
- Strong observational skills with the ability to identify suspicious behaviour.
- Proven ability to handle difficult situations calmly and professionally.
- Excellent verbal and written communication skills for reporting and interactions.
- A proactive and professional approach to ensuring safety and security.
- Flexibility to work varied shifts, including weekends and evenings.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Security Officer | 4-on 4-off Shifts | Customer Safety in Alnwick employer: OCS
Contact Detail:
OCS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer | 4-on 4-off Shifts | Customer Safety in Alnwick
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission, you can tailor your approach during interviews to show how you align with their goals.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to interact with customers regularly. Role-play scenarios with friends or family to build your confidence in handling various situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Retail Security Officer | 4-on 4-off Shifts | Customer Safety in Alnwick
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your strong observational skills and ability to handle difficult situations. We want to see how you can contribute to keeping our customers and staff safe!
Be Professional: Your written application should reflect a professional tone. Remember, you're applying for a role where customer service is key, so let that shine through in your writing!
Tailor Your Application: Don’t just send a generic application! Tailor it to the Retail Security Officer role by mentioning relevant experiences and how they align with our TRUE values of Trust, Respect, Unity, and Empowerment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you can sign up for job alerts while you're at it!
How to prepare for a job interview at OCS
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key tasks like conducting patrols, monitoring CCTV, and providing excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with customers, be prepared to discuss your experience in customer service. Think of examples where you've successfully de-escalated confrontational situations or assisted customers effectively. Highlighting these skills will demonstrate that you can maintain a safe environment while being approachable.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Practice how you would respond to incidents like theft or anti-social behaviour. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving abilities and calmness under pressure.
✨Emphasise Your Observational Skills
As a Retail Security Officer, strong observational skills are crucial. Be ready to discuss how you identify suspicious behaviour and what steps you take to ensure safety. Providing specific examples from past experiences will help illustrate your capabilities and align with the company's focus on security.