At a Glance
- Tasks: Lead a team to deliver top-notch services and build strong client relationships.
- Company: Join a dynamic company focused on service excellence and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Exciting opportunity for growth in a collaborative and innovative setting.
- Why this job: Make a real impact by driving operational success and developing talent.
- Qualifications: 5+ years in management, strong communication skills, and relevant health & safety qualifications.
The predicted salary is between 60000 - 75000 £ per year.
Shift Pattern: Monday to Friday
Responsibilities
- Lead by example, delivering excellent service through the OCS approach and building strong client relationships based on trust, integrity, open communication and commitment delivery.
- Own P&L performance and monthly results, ensuring profitable operational delivery in line with agreed budgets by driving efficiencies, cost control and innovation.
- Oversee operational delivery across Waste, Cleaning, Periodics, Pest Control, Washroom & Associated Services.
- Pushing the boundaries of service excellence through the development and improvement of services.
- Oversee all strategic and account development plans for all contracts within the area.
- Attract and retain the best talent, ensuring robust succession and development plans across the business unit.
- Produce monthly internal and external reports as required.
- Collaborate with sales and commercial teams to drive new business development opportunities, deliver new profitable contracts and share best practice.
- Grow existing contracts into new service delivery opportunities across the sector and the wider OCS business.
- Actively support the development of the business unit strategy, demonstrating commercial and strategic awareness and focus.
- Maintain a structured approach, intelligence, enthusiasm and an open, collaborative style.
Qualifications
- Hold an appropriate Health & Safety qualification, e.g., IOSH or NEBOSH Certification.
- Member of relevant professional bodies – desirable.
- IT literate – proficiency in all MS Office software essential.
- Knowledge of other soft services and experience in delivery, especially in high-end Front of House service and specialist/periodic cleaning activities – preferred.
- Minimum of 5 years' management experience of complex building and business support services in the FM industry.
- Evidence of hands-on operational experience and a track record of successful client relationships.
- Self-motivated, outcome-focused with effective interpersonal skills and the ability to communicate at all levels.
- Highly organised, able to prioritise workload and delegate effectively to direct reports.
- Ability to mentor and develop subordinates, counsel and coach as necessary.
- Excellent P&L management skills.
Account Director in Warwick employer: Ocs Uk & Ireland
As an Account Director at OCS, you will thrive in a dynamic work environment that prioritises excellence and innovation. Our commitment to employee development is reflected in robust succession plans and opportunities for growth, ensuring you can advance your career while contributing to meaningful service delivery. With a strong focus on collaboration and open communication, OCS fosters a supportive culture where your expertise in facilities management will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director in Warwick
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Account Director role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. We want you to walk in confident, ready to discuss how you can drive efficiencies and improve service delivery.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you’ve successfully managed P&L or improved client relationships. We love seeing tangible results that demonstrate your impact.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. We believe this small gesture can make a big difference in showing your enthusiasm for the role.
We think you need these skills to ace Account Director in Warwick
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how excited you are about leading teams and delivering excellent service. Share specific examples of how you've built strong client relationships in the past!
Be Specific About Your Experience:Make sure to highlight your relevant experience in the FM industry, especially if you've managed complex services before. We love details, so mention any P&L management or operational delivery successes that demonstrate your skills.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We’re looking for candidates who understand our values and can push the boundaries of service excellence.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ocs Uk & Ireland
✨Know Your Numbers
As an Account Director, you'll need to demonstrate your P&L management skills. Brush up on your financial metrics and be ready to discuss how you've driven efficiencies and cost control in previous roles. Bring specific examples of how you’ve improved profitability.
✨Showcase Your Leadership Style
This role requires strong leadership and the ability to mentor others. Prepare to share stories about how you've developed talent in your teams and fostered a collaborative environment. Highlight your approach to building trust and open communication with clients and colleagues.
✨Be Client-Centric
Since building strong client relationships is key, think of instances where you've gone above and beyond for a client. Be ready to discuss how you’ve maintained those relationships and turned challenges into opportunities for service excellence.
✨Demonstrate Strategic Thinking
The interviewers will want to see your commercial awareness and strategic focus. Prepare to talk about how you've contributed to business unit strategies in the past and how you plan to attract new business development opportunities. Show them you can think ahead and innovate!
