At a Glance
- Tasks: Lead and inspire teams in security, cleaning, and customer services at Teesside Park.
- Company: Join a dynamic team focused on delivering top-notch soft services.
- Benefits: Competitive salary, training opportunities, and a chance to make a real impact.
- Other info: Flexible shifts with opportunities for growth in a vibrant environment.
- Why this job: Be a key player in enhancing service delivery and team performance.
- Qualifications: Experience in team leadership and knowledge of Health & Safety regulations.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a dynamic and experienced Duty Manager to oversee our security, cleaning and customer services teams on site.
Responsibilities
- Lead, manage and inspire teams in delivering security, cleaning and customer services.
- Operational duty management of soft services for Teesside Park and successful management, coordination and delivery of the contract related to onsite cleaning, security, maintenance and reception.
- Ensure high level service delivery across all operations provision including security, cleaning, maintenance and customer service, being flexible to meet the changing operational needs on a continual basis.
- Suggest new initiatives to ensure continuous improvement and best practice are delivered.
- Manage sickness and absence following the correct company protocol, managing cover as and when needed.
- Conduct interviews and oversee the onboarding of new employees, including site inductions.
- Continuously monitor and evaluate the performance of the team to ensure the required standards of delivery are met.
- Carry out Health & Safety and pre-open/close patrols across all areas of the site.
- Manage and implement cleaning schedules, and complete weekly cleaning audits.
- Ensure correct usage of cleaning materials in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained.
- This is a salaried role and requires you to be on call.
Qualifications
- Experience in leading teams of approximately 10 employees ranging from cleaning, waste and security controllers.
- Experience working within a retail environment is advantageous.
- Previous experience working within security at a senior level is essential.
- Cleaning experience is desirable as you will be responsible for both the security and cleaning teams.
- Knowledge of Health & Safety and HR legislation.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work in a demanding environment.
- Competency with Microsoft packages including Teams, Excel and Word.
- SIA Door Supervisor and CCTV licences are preferred; training can be provided.
Shift Pattern
Working 5 days over a 7 day period. This can sometimes include weekends.
Soft Services Manager employer: Ocs Uk & Ireland
As a Soft Services Manager at Teesside Park, you will join a vibrant and supportive work culture that prioritises employee development and well-being. With opportunities for continuous improvement and training, including SIA licensing, we empower our team to excel in delivering exceptional service across security, cleaning, and customer services. Our commitment to flexible working arrangements and a collaborative environment makes us an outstanding employer for those seeking a rewarding career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Manager
✨Join Local Community Boards
Get involved in local community boards or forums related to janitorial services. You'll find job postings and connect with businesses in your area, which can really bolster your chances of landing that full-time gig at places like Ocs Uk & Ireland.
✨Network with Industry Pros
Don't underestimate the power of networking! Attend industry-specific events or workshops in your locality. Chatting with people already in the field can lead you to hidden job opportunities that might not even be advertised yet.
✨Show Off Your Skills
Consider creating a simple portfolio that outlines your experience and specific skills in janitorial services. You can showcase before-and-after photos of your work or even testimonials from past employers. This can help you stand out when applying at places like Ocs Uk & Ireland.
✨Apply Directly and Keep it Local
When you see a full-time position that sparks your interest, don’t just apply online. If you can, walk into the company, like Ocs Uk & Ireland, with a smile and express your eagerness to contribute. Nothing beats meeting face-to-face and making that personal connection!
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Highlight Relevant Experience:When showcasing your experience, focus on any previous roles in janitorial or cleaning services. Include specifics like the types of environments you've worked in – be it offices, schools, or hospitals – and mention any cleaning techniques or equipment you're familiar with. This will show Ocs Uk & Ireland that you’ve got the practical skills needed for the job!
Certifications Matter:If you have any certifications related to cleaning, health and safety, or equipment handling, make sure to include them in your CV. These can really set you apart from other candidates and demonstrate your commitment to quality and safety in your approach, which is crucial in the janitorial industry.
Tailor Your Cover Letter:Your cover letter should explain why you’re interested in working with Ocs Uk & Ireland specifically. Talk about what excites you about the role and how you align with their values. Maybe you love maintaining cleanliness and creating a welcoming environment; let that shine through!
Get Your Availability Clear:Since this is a full-time position, be sure to mention your availability at the beginning of your application. Ocs Uk & Ireland will want to know that you can commit to the hours required, so throwing in your ideal working times can help ease any worry about schedule conflicts!
How to prepare for a job interview at Ocs Uk & Ireland
✨Know Your Cleaning Techniques
Brush up on various cleaning techniques and equipment you're familiar with. Be ready to highlight specific experiences where you've tackled challenging cleaning situations. This could give the hiring team at Ocs Uk & Ireland a glimpse of your hands-on skills!
✨Safety First!
Make sure you're up-to-date on health and safety regulations relevant to janitorial work. We can expect some questions about how you handle hazardous materials or ensure hygiene—demonstrating knowledge here shows you're serious about your job and safety at Ocs Uk & Ireland.
✨Flexibility is Key
As this is a full-time role, be prepared to discuss your flexibility regarding shifts and potential overtime. Employers love to see candidates who are adaptable to changing schedules, so share experiences that highlight your commitment and reliability.
✨Present Your Experience!
If you have a portfolio or references from previous jobs in cleaning services, bring them along or have them ready to share. This can strengthen your case at Ocs Uk & Ireland, showcasing your work ethic and the quality of your previous roles in janitorial services.
