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- Tasks: Join our service desk team and gain hands-on experience in customer support and project assistance.
- Company: Dynamic company offering a supportive apprenticeship programme.
- Benefits: Enjoy fresh fruit daily, a pension plan, and generous annual leave.
- Other info: 90% of apprentices secure jobs post-training, with tailored support from coaches and mentors.
- Why this job: Kickstart your career with a role that leads to permanent employment and recognised qualifications.
- Qualifications: No prior experience needed; just bring your communication skills and willingness to learn.
The predicted salary is between 18000 - 18000 £ per year.
We are looking for an apprentice to join our service desk team. This role offers hands‑on experience with job booking systems, digital support, first‑line customer service, project assistance, and process improvement.
Responsibilities
- Log and manage job bookings in the Concept system.
- Provide digital support to Accounts Payable using Microsoft Dynamics 365 Finance & Operations.
- Resolve supplier invoice queries and maintain invoicing processes.
- Serve as the first point of contact for customers and stakeholders.
- Manage Microsoft Office packages, Teams, and shared drives for internal documentation.
- Assist the project team with estimating, tender processes, and delivery of maintenance projects.
- Work proactively to reduce contract work‑in‑progress and chase supplier invoices to ensure timely payments.
Qualifications
- Ability to work independently and as part of a team.
- Excellent communication skills.
- Familiarity with PC skills will be provided during training.
Salary & Hours
- Salary: £18,000 per annum.
- Working hours: 37.5 hours per week, Monday to Friday, 8 am – 4:30 pm.
Benefits
- Fresh fruit every day.
- Pension plan.
- Generous annual leave.
Future prospects
90 % of QA apprentices secure permanent employment after completing this programme, which is 20 % higher than the national average. On completion, you receive a nationally recognised qualification at SCQF Level 6.
Learning & Support
During the apprenticeship you will receive dedicated support from a QA skills coach and a mentor at work, ensuring you develop all the necessary skills and pass assessments. The training plan is tailored to close skill gaps with immersive training, making the learning applicable to day‑to‑day work.
Service Desk Apprentice employer: Ocs Uk & Ireland
Contact Detail:
Ocs Uk & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Apprentice
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role involves first-line customer service, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Service Desk Apprentice
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our service desk team and eager to learn. A bit of personality can go a long way!
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience or skills that match what we're looking for, like customer service or digital support. This helps us see how you fit into our team!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read and understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ocs Uk & Ireland
✨Know Your Role
Make sure you understand the responsibilities of a Service Desk Apprentice. Familiarise yourself with job booking systems and digital support tools like Microsoft Dynamics 365. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Think about examples from your past experiences where you've successfully communicated with customers or team members. This will demonstrate your ability to be the first point of contact effectively.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or resolve an invoice query. Prepare structured answers using the STAR method (Situation, Task, Action, Result) to showcase your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the training process. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.