About The Role
As part of your role, your key responsibilities will include, but are not limited to:
- Ensure that invoices are raised on time
- Manage client queries and ensure they are resolved promptly
- Allocate cash, and send statements
- Attend weekly debtors reviews with senior team
- Escalate issues where required and concerns to avoid payment delay
- Maximise cash collections by ensuring payment to contractual terms working to a monthly target as a team
- Building and maintaining strong relationship with both external and internal customers
- Confident communication with customers and stakeholders via phone, teams and email
- Maintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reports
- Weekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers
- Timely escalations and organised approach to resolving queries and disputes
- Monitoring and resolution of unallocated cash
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- Able to handle pressure and work to tight deadlines
- Excellent attention to detail
- Confident to chase clients and internal stakeholders from senior operational teams
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Additional Details
Location: East Anglia, Essex, Suffolk, Ipswich
Salary: Not Specified
Business Unit: Corporate / Central Support
Hours Per Week: 37.5
Working Days Per Week (e.g. Monday - Friday): Not Specified
Working Days: Monday, Tuesday, Wednesday, Thursday, Friday
Driving Licence Required: Driving licence not required
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Senior Credit Controller in Mildenhall employer: Ocs Uk & Ireland
At OCS UK & Ireland, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our commitment to employee growth is evident through continuous training opportunities and a focus on professional development, making this role not just a job, but a pathway to a rewarding career in HR. Located in a vibrant area, we offer a dynamic environment where your contributions are valued, and you can make a real impact on our employee relations strategy.
