Security Supervisor in Windsor

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: 5 in 7, including weekends

To contribute to the safety and security of LEGOLAND Windsor Resort, staff, guests, and visitors. To manage the security measures deployed at LEGOLAND Windsor Resort. The role will be to manage the running of the Security Control room, including all integrated security and safety systems to ensure optimum security levels are maintained across the resort be it physical measures or technological measures. Daily management of the Security operations team ensuring sufficient resource for park operations and assisting with all associated people processes.

Main duties and responsibilities:

• Understand and actively contribute to the delivery of LEGOLAND Windsor Resorts Security Strategy and Venue Risk Assessment to ensure requirements are met.
• Assist with the coordination of evacuation and all other incident management procedures relating to hotels, escalating through the appropriate channels when necessary. Utilising all forms of communication and surveillance.
• Manage the team of security officers in line with LEGOLAND Windsor Resorts policy and procedures.
• Manage the deployment of the security team to ensure maximum optimisation of resource.
• Manage the team’s rota, sickness and annual leave to ensure that there is always suitable cover.
• Manage the security control room, systems and its access to ensure compliance with LEGOLAND Windsor Resorts CCTV Policy, reporting any areas of non-compliance to the relevant responsible teams.
• Communicate with all emergency services and other relevant stakeholders when necessary, particularly in regard to incident management such as evacuations and major security incidents/threats.
• Audit delivery from the security team to identify any training gaps. Source or deliver training to address these gaps.
• Monitor and manage access to LEGOLAND Windsor Resort premises and restrict access to ensure there are no unauthorised personnel. Conduct person, property, and vehicle searches to meet LEGOLAND Windsor Resorts policies and procedures, or as requested by Operations management.
• Assist the Security Operations Manager in developing standard processes and procedures for the security team and ensure they are implemented.
• Support the wider LEGOLAND Windsor team’s pre, during and post events on all matters related to security.
• Communicate and liaise effectively both verbally and in writing with all visitors to LEGOLAND Windsor Resort to ensure excellent standards of customer service.
• Communicate effectively with all resort stakeholders to promote a combined approach to security responses on the Resort.
• Manage the control room, when required utilising the appropriate systems to aid a safe and secure event delivery, including ingress, egress and internal escalations. This will include the use of CCTV, EDOB and access systems.

Key Hiring Criteria:

• SIA Door Supervisor Licence is essential
• SIA CCTV Licence is also essential
• Experience working within security with supervisory or management experience
• Extensive experience working within CCTV and control rooms
• Ability to lead and motivate a team
• Maintain a detailed understanding of LEGOLAND Windsor Resorts visitor management system and support procedures to ensure they are adhered to.

How to Apply:

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We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.