At a Glance
- Tasks: Ensure safety and security across multiple retail locations while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible working hours, career progression, and a supportive team environment.
- Other info: Diverse and inclusive workplace that values every individual.
- Why this job: Make a real difference in keeping communities safe while developing your skills.
- Qualifications: SIA Licence required, strong communication skills, and a proactive approach.
The predicted salary is between 24000 - 28000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
- Days of Working: Flexible Locations Across Dorset | Varied Shifts | SIA Licence Required
Purpose of the Role: As a Retail Area Support Officer, you’ll play a key role in maintaining a safe and secure environment for customers, staff, and stock across multiple retail locations. You’ll act as a visible deterrent to criminal activity, deliver excellent customer service, and respond effectively to incidents. This is a mobile role requiring flexibility to cover different sites, shifts, and operational needs.
Key Responsibilities:
- Maintain a strong and visible security presence to deter theft, anti-social behaviour, and other risks.
- Conduct regular patrols across store premises, ensuring safety and vigilance at all times.
- Monitor CCTV and other security systems to identify and respond to suspicious activity.
- Carry out searches in line with company policy and legal guidelines.
- Respond promptly to alarms and incidents, escalating where necessary to management or emergency services.
- Complete accurate and timely incident and observation reports.
- Collaborate with store teams to address security concerns and support loss prevention.
- Provide a professional, approachable presence for customers, staff, and visitors.
- Assist with directions, queries, and general support as needed.
- Calmly and effectively de-escalate confrontational situations.
- Adhere to all site-specific procedures, company policies, and legal requirements.
- Support the wider security team and undertake additional duties as directed by the Site Supervisor or Security Manager.
Essential Requirements:
- Right to work in the UK.
- Valid SIA Licence – Door Supervisor (DS) or Security Guarding.
- Strong observational skills and attention to detail.
- Proven ability to manage challenging situations professionally.
- Excellent communication skills – both verbal and written.
- A proactive, reliable, and professional approach to safety and service.
- Flexibility to work across multiple locations, including travel between sites.
- Willingness to work varied shifts, including evenings, weekends, and bank holidays.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Retail Area Support Officer in Weymouth employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where flexibility and professional growth are at the forefront. With a strong commitment to its TRUE values of Trust, Respect, Unity, and Empowerment, employees are encouraged to thrive in their roles while contributing to a safe and secure retail experience across Dorset. The company fosters a culture of inclusivity and support, ensuring that every team member feels valued and has opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Area Support Officer in Weymouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security sector. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Be proactive! Don’t just wait for job alerts; visit our website regularly and apply directly to roles that catch your eye. The more you put yourself out there, the better your chances of getting noticed.
✨Tip Number 3
Prepare for interviews by practising common questions related to security and customer service. Think about scenarios where you've had to de-escalate situations or work as part of a team – these are gold when it comes to impressing your interviewers!
✨Tip Number 4
Show your passion for safety and service! During interviews, share why you want to be a Retail Area Support Officer and how you embody our TRUE values. This will help you stand out as a candidate who truly cares about the role.
We think you need these skills to ace Retail Area Support Officer in Weymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Retail Area Support Officer role. Highlight your SIA licence, customer service experience, and any relevant security roles you've held.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about maintaining safety and security in retail environments. Share specific examples of how you've handled challenging situations in the past.
Showcase Your Communication Skills:Since excellent communication is key for this role, ensure your written application is clear and professional. Avoid jargon and keep it straightforward so we can see your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Area Support Officer. Familiarise yourself with the key tasks like maintaining security, conducting patrols, and responding to incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about situations where you had to de-escalate conflicts or provide support to customers. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Your Flexibility
This role requires flexibility in working across multiple locations and varied shifts. Be ready to discuss your availability and willingness to adapt to different environments. Highlight any previous experience where you successfully managed changing schedules or worked in diverse settings.
✨Emphasise Your Observational Skills
As a Retail Area Support Officer, strong observational skills are essential. Prepare to discuss specific instances where your attention to detail helped prevent issues or improve safety. This could include monitoring CCTV or identifying suspicious behaviour. Showing that you can stay vigilant and proactive will set you apart.
