At a Glance
- Tasks: Ensure safety and security in court environments while providing excellent customer service.
- Company: Join OCS, a leading facilities management company with a commitment to community and values.
- Benefits: Fixed hours, overtime potential, attendance allowance, and funded training opportunities.
- Other info: Inclusive workplace that values diversity and offers career progression.
- Why this job: Make a real difference in your community while developing your career in a supportive team.
- Qualifications: SIA Licence, strong communication skills, and a detail-focused approach required.
The predicted salary is between 24000 - 28000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: This position will be based at Telford County Court, working Monday - Friday 0830 - 1630pm. As a Court & Tribunal Security Officer, you will play a key role in maintaining a safe, secure and welcoming environment within a designated court or tribunal building. You will be responsible for overseeing access control, monitoring activity and responding to incidents, ensuring that all visitors, staff and service users are supported in a professional and respectful manner. This is a site-based role, where you will work closely with colleagues and the wider court service to deliver a consistently high standard of security and customer service.
As part of your role, your key responsibilities will include, but are not limited to:
- Provide a professional, welcoming and customer‑focused service to all court users
- Control access to the building, ensuring security procedures are followed at all times
- Operate security equipment including CCTV, x‑ray machines and handheld metal detectors
- Conduct searches in line with site procedures
- Monitor public and restricted areas, maintaining regular communication with control points
- Respond promptly and effectively to alarms, incidents and security concerns
- Accurately record and report all incidents and activities
- Support the safe and secure movement of people within the building
- Maintain high standards of professionalism and compliance at all times
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and ability to pass an enhanced DBS and BS7858 security clearance
- A valid SIA Licence and relevant security experience
- Strong communication and customer service skills
- A professional, reliable and detail‑focused approach
- Good understanding of security procedures and health & safety practices
- Ability to remain calm and respond effectively in challenging situations
Desirable:
- Experience working within public sector or regulated environments
- Experience using security systems such as CCTV and screening equipment
Why join OCS?
- Guaranteed fixed hours per week with additional earning potential through overtime at enhanced rates
- £1 per hour Attendance Allowance on contracted hours (subject to criteria)
- Funded training, development opportunities and a clear pathway to recognised qualifications
- Work as part of a professional and supportive team within the Courts & Tribunals Service
- Access to the Hapi app for discounts, rewards and wellbeing resources
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Court & Tribunal Security Officer in Telford employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a supportive work culture where colleagues are valued and empowered. With guaranteed fixed hours, opportunities for professional development, and a commitment to inclusivity, employees can thrive in their roles while contributing to the safety and security of the community at Telford County Court. Join a team that prioritises trust, respect, and unity, ensuring a rewarding and meaningful career experience.
StudySmarter Expert Advice🤫
We think this is how you could land Court & Tribunal Security Officer in Telford
✨Tip Number 1
Get to know the company! Research OCS UK & Ireland and their TRUE values. When you understand their mission and culture, you can tailor your approach during interviews to show how you fit right in.
✨Tip Number 2
Practice your communication skills! As a Court & Tribunal Security Officer, you'll need to be professional and customer-focused. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Be ready for situational questions! Think about how you'd handle challenging situations in a security role. Prepare examples from past experiences that showcase your calmness and problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills.
We think you need these skills to ace Court & Tribunal Security Officer in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Court & Tribunal Security Officer role. Highlight your relevant experience, especially in security and customer service, to show us you’re the right fit for our team.
Showcase Your Skills:Don’t forget to emphasise your strong communication skills and ability to handle challenging situations. We want to see how you can maintain professionalism while providing a welcoming environment for court users.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you can sign up for job alerts for future opportunities!
How to prepare for a job interview at OCS Group
✨Know Your Security Procedures
Familiarise yourself with the specific security protocols relevant to court environments. Understanding access control, incident response, and the operation of security equipment like CCTV will show that you're prepared and serious about the role.
✨Showcase Your Customer Service Skills
As a Court & Tribunal Security Officer, you'll be interacting with various individuals. Prepare examples of how you've provided excellent customer service in past roles. Highlight your ability to remain calm and professional, especially in challenging situations.
✨Demonstrate Teamwork and Communication
This role requires close collaboration with colleagues and court staff. Be ready to discuss how you’ve worked effectively in teams before, and emphasise your strong communication skills. This will reassure them that you can maintain a welcoming environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think through potential incidents you might face as a security officer and how you would handle them. This preparation will help you respond confidently during the interview.
