About The Role:As part of your role, your key responsibilities will include, but are not limited to: Ensure that invoices are raised on timeManage client queries and ensure they are resolved promptlyAllocate cash, and send statementsAttend weekly debtors reviews with senior teamEscalate issues where required and concerns to avoid payment delayMaximise cash collections by ensuring payment to contractual terms working to a monthly target as a teamBuilding and maintaining strong relationship with both external and internal customersConfident communication with customers and stakeholders via phone, teams and emailMaintaining accurate and up to date collection notes, payment promises and contact information within relevant systems and reportsWeekly distribution of Aged Debt & Shortfall updates, and support the resolution of any payment barriers.Timely escalations and organised approach to resolving queries and disputesMonitoring and resolution of unallocated cashThe ideal candidate should meet the following criteria:Must have Right to Work in the UKAble to handle pressure and work to tight deadlinesExcellent attention to detail Confident to chase clients and internal stakeholders from senior operational teamsAbout The Company:OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.Why Work for OCS?Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply:If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.Vacancy ID64237All LocationsEast Anglia, Essex, Suffolk, IpswichAll Locations is a required fieldAdvertising SalaryNot SpecifiedBusiness UnitCorporate / Central SupportHours Per Week37.5Working Days Per Week (e.g. Monday - Friday)Not SpecifiedWorking DaysMonday, Tuesday, Wednesday, Thursday, FridayWorking Days is a required fieldIs a Driving License Required?Driving licence not required
Senior Credit Controller in Suffolk employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
