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- Tasks: Ensure guest safety and provide top-notch customer service in a vibrant resort environment.
- Company: Join OCS UK & Ireland, a leading facilities management company with a diverse workforce.
- Benefits: Professional development opportunities, inclusive culture, and a chance to work with inspiring colleagues.
- Other info: Fast-paced role with opportunities for career progression and teamwork.
- Why this job: Perfect for aspiring police officers or those seeking a dynamic career in law enforcement.
- Qualifications: Must have an active SIA License and excellent customer service skills.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: Week 1: Monday, Tuesday, Friday, Saturday and Week 2: Sunday, Wednesday and Thursday Working 12 hour shifts 18:30hrs -0630hrs. You will be a part of the team which plays a pivotal role in ensuring guests' safety and enjoyment for millions of guests on site. We promote a proactive and diverse culture delivering great customer service to all our guests whilst ensuring the safety of our guests, staff and assets at the Resort! The day to day you will consist of being part of a response team patrolling the Resort interacting with guests, checking bags and personal searches, back-of-house patrols, incident and crowd management, asset transfers and being a part of an amazing team. The role is great for aspiring Police officers or those looking for a career in law enforcement. The Security team at this Resort also work closely with the local authorities to carry out various operations whilst keeping everyone’s safety at the forefront of our business. This can be a fast-paced and active role which also means working outside on the Island like no other.
Main Responsibilities:
- Provide a high level of customer service to our guests, in line with company values ensuring that our targets are being met. This requires professionalism during every aspect of the role.
- To practice Conflict Management successfully across the Resort, resolving issues whilst ensuring the safety of all guests, staff and protection of all of the Resort's assets.
- Carrying out bag checks, personal searches, patrols and being vigilant at all times. Guest interaction is very important and world-class customer service as per given training.
- Interact with guests and ensure any issues are resolved to the best of your ability.
- Patrol the Resort being vigilant for any threats to the safety of the Resort.
We are looking for:
- Excellent customer service skills to communicate in an effective and positive manner with all customers and colleagues.
- Must have an active and in date SIA License (Door supervisor level) and CCTV Licence.
- FREC 3 qualification is desired.
- High level of motivation both self and in a team.
- Proficient in English language.
- Team Player and ability to work independently.
- Lead and uphold required standards in moments of conflict or violence and deliver good results.
- Interpersonal and relationship building skills within team and networking with other employees at the resort.
- Good interpersonal skills with the ability to talk to all types of guests.
- Problem solving and decision-making techniques.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Security Officer in Stoke-on-Trent employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer in Stoke-on-Trent
✨Tip Number 1
Get to know the company culture! Before your interview, check out OCS UK & Ireland's values and mission. This will help you align your answers with their TRUE values of Trust, Respect, Unity, and Empowerment, showing them you're a perfect fit.
✨Tip Number 2
Practice your customer service skills! Since this role is all about ensuring guest safety and satisfaction, think of examples from your past experiences where you provided excellent service or resolved conflicts. Be ready to share these during your chat!
✨Tip Number 3
Show off your teamwork! The Security Officer role involves working closely with others, so be prepared to discuss how you've collaborated in previous jobs. Highlight your ability to work independently too, as they value both skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you won’t miss out on any future opportunities that match your skills and interests.
We think you need these skills to ace Security Officer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service skills and any relevant experience in security. We want to see how you align with our TRUE values!
Show Off Your Skills: Don’t forget to mention your SIA License and any other qualifications like FREC 3. We’re looking for candidates who can demonstrate their expertise and commitment to safety.
Be Professional and Personable: Your written application should reflect the professionalism we expect on the job. Use a friendly tone but keep it respectful, showing us that you can communicate effectively with guests and colleagues.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed, and you can also sign up for job alerts to stay updated on future opportunities!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks like customer service, conflict management, and patrolling. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this position, prepare examples from your past experiences where you successfully handled guest interactions or resolved conflicts. Highlighting these skills will show that you align with the company's values of Trust, Respect, Unity, and Empowerment.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with a difficult guest or managing a security threat. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. This not only reflects your seriousness about the role but also aligns with the professionalism expected in the security industry.