Security Controller in Stoke-on-Trent

The Security Controller plays a vital supporting role in maintaining a safe and secure environment at the Resort by assisting the Security Operations Management in overseeing daily safety operations and emergency response strategies. This position is responsible for ensuring that safety systems and protocols are operational, incidents are documented and managed effectively, and communication during emergencies is coordinated seamlessly. The controller will work closely with the emergency response teams, monitoring safety systems, supporting incident management, and ensuring the readiness of safety resources. This position requires a detail-oriented individual who can handle high-pressure situations, ensure compliance with safety protocols and provide crucial support during incidents.

MAIN DUTIES AND RESPONSIBILITIES

• Emergency Operations Support: Assist the Security Operations Management in implementing and monitoring emergency protocols, particularly during evacuations, guest incidents and incident management. Support the coordination and deployment of resources during emergencies, ensuring rapid response and efficient use of personnel and equipment. Monitor the operational readiness of safety systems, including CCTV and public address systems, ensuring they are fully functional during critical situations.
• Incident Management: Oversee the real-time monitoring of incidents, ensuring accurate and timely documentation within incident management systems. Assist in the analysis of safety incidents, ensuring that all relevant details are recorded, and incident reports are completed in accordance with established protocols. Support the development of post-incident reports, ensuring thorough evaluations of responses and recommending improvements based on lessons learned.
• Communication & Coordination: Ensure that communication between teams during emergencies is clear and effective, including liaising between departments like Park Operations, Accommodation and Facilities. Coordinate with the Security Operations Management to ensure all safety resources are deployed and that teams are kept informed during incidents. Support public communication efforts by assisting with guest notifications, signage and emergency announcements.
• Guest Safety & Experience: Assist with implementing safety measures that enhance the guest experience during emergencies, ensuring clear instructions and professional interactions from staff. Monitor and support guest safety protocols, ensuring staff manage guest concerns with empathy and professionalism during crisis situations. Help train and equip team members to handle guest interactions, ensuring effective communication and maintaining a safe, secure environment for all visitors.
• Data Management & Reporting: Collect and analyse incident data to assist the Security Operations Management in evaluating safety performance and identifying emerging risks. Maintain records of safety incidents, equipment inspections and safety system operations, providing detailed reports as required. Assist with preparing reports for senior leadership, highlighting safety performance, incident trends and ongoing operational improvements.
• Continuous Improvement Initiatives: Support the continuous improvement of emergency protocols, suggesting new approaches to enhance response time and effectiveness. Participate in training and development programs, keeping abreast of best practices in emergency management and public safety.

The ideal candidate should meet the following criteria:

• Must have Right to Work in the UK
• SIA Door Supervisor Licence is essential.
• SIA CCTV licence (Essential)
• Experience of working within the security industry/environment is an advantage.
• Exceptional customer service skills.
• Experience in a public facing, customer service role with the ability to deal with challenging situations.
• The ability to work on own initiative and as part of a team.

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
• Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
• Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.