At a Glance
- Tasks: Ensure safety and security for visitors at Alton Towers while providing excellent customer service.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Flexible shifts, professional development opportunities, and a chance to work in a vibrant environment.
- Other info: Fixed term contract until November 2026 with potential for career progression.
- Why this job: Be part of a dynamic security team and make a real difference in visitor safety.
- Qualifications: SIA Door Supervisor Licence required; customer service experience is a plus.
The predicted salary is between 24000 - 30000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: 4 days on, 2 days off. However this is subject to change at any time and will require flexibility. Please note this is a fixed term contract until November 2026. We are seeking a highly organised and motivated individual to join our team as a Security Officer, based at Alton Towers! This is a fantastic opportunity to join our highly trained, professional security team within a large Venue. You will be responsible for the protection, security and safety of visitors and the building.
As part of your role, your key responsibilities will include, but are not limited to:
- Acting as a first line support to employees and visitors to the site, providing a professional and friendly service
- Investigate and report all allegations of loss, theft, criminal damage and other incidents
- Managing crowd safety and queue management
- Be aware of and react to emergency situations as detailed in the Incident and Emergency Plans
- Deterring anti-social behaviour, theft and criminal activity
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK
- SIA Door Supervisor Licence is essential.
- Experience of working within the security industry/environment is an advantage.
- Exceptional customer service skills.
- Experience in a public facing, customer service role with the ability to deal with challenging situations
- The ability to work on own initiative and as part of a team
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Seasonal Security Officer in Stoke-on-Trent employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment at the iconic Alton Towers. With a strong commitment to employee growth and development, we provide comprehensive training and career progression opportunities within our award-winning facilities management team. Our TRUE values of Trust, Respect, Unity, and Empowerment foster a supportive culture where every colleague can thrive while ensuring the safety and satisfaction of our visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Security Officer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in security or facilities management. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching OCS UK & Ireland and their TRUE values. Show us how your skills align with Trust, Respect, Unity, and Empowerment during your chat!
✨Tip Number 3
Practice your customer service skills! Since you'll be dealing with visitors at Alton Towers, think of scenarios where you might need to handle challenging situations and how you'd respond.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, sign up for job alerts so you won't miss out on any future opportunities.
We think you need these skills to ace Seasonal Security Officer in Stoke-on-Trent
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer service.
Tailor Your Application:Make sure to tailor your application to the Security Officer role. Highlight any relevant experience in security or customer service, and don’t forget to mention your SIA Door Supervisor Licence. We love seeing how your skills match our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to your experience and skills.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you can sign up for job alerts while you’re there, so you won’t miss out on future opportunities!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Seasonal Security Officer. Familiarise yourself with the key tasks like crowd management and emergency response. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is crucial for this position, prepare examples from your past experiences where you've successfully handled challenging situations. Highlight how you maintained professionalism and provided support to customers or colleagues.
✨Demonstrate Flexibility and Team Spirit
The job requires flexibility in shift patterns, so be ready to discuss your availability and willingness to adapt. Also, share instances where you've worked effectively as part of a team, showcasing your ability to collaborate and support others.
✨Emphasise Your SIA Licence and Experience
If you have an SIA Door Supervisor Licence, make sure to mention it prominently during the interview. Discuss any relevant experience in the security industry, focusing on how it has prepared you for the challenges of this role at Alton Towers.
