Maintenance Assistant in Stoke-on-Trent

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: 5 from 7, including bank holidays to include 07.00-15.00 and 14.00-22.00 on 4 week rota shift.

The Maintenance Assistant plays a vital role in ensuring the smooth, safe, and efficient operation of Alton Tower's Hotels.

Key Responsibilities

• Perform general maintenance duties across the site, both internally and externally.
• Provide hands-on support for plumbing, electrical, and decoration service.
• Oversee the site's Building Management System (BMS), ensuring compliance with safety and energy-saving initiatives.
• Respond professionally to customer queries and complaints, acting as an ambassador for the company.
• Use a tablet system to log, track, and complete tasks efficiently.
• Support the Site Manager in daily operations and the wider team in maintaining smooth on-site operations.

What You Need to Succeed

• Previous experience in a maintenance or handyperson role.
• Level 2 qualification in a relevant trade (e.g. Electrical, Mechanical, Plumbing, Carpentry, HVAC, or Building Maintenance).
• You must have right to work in the UK, and live locally.
• Strong technical skills with the ability to handle a variety of tasks.
• Ability to work well under pressure and adapt to a fast-changing environment.
• Excellent communication skills and a positive, customer-focused attitude.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.