Facilities Assistant in Stoke-on-Trent

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: 5 from 7, including bank holidays to include 07.00-15.00 and 14.00-22.00 on 4 week rota shift.

The Facilities Assistant plays a vital role in ensuring the smooth, safe, and efficient operation of the theme park’s infrastructure and attractions. Working closely with the Head of Facilities, engineers, and external contractors, this position supports daily maintenance activities, compliance tasks, contractor coordination, and operational administration to help uphold the park’s high standards of safety, presentation, and guest experience.

Key Responsibilities

• Operational Support & Task Management
• Carry out Level of Completion (LoC) checks to ensure maintenance and repair tasks meet required standards.
• Manage assigned tasks, ensuring SLA compliance and obtaining approvals for extensions where required.
• Review job sheets from contractors and engineers, raising any required follow-up actions.
• Create and manage tasks for quoted works and remedial requirements.
• Assist with coordination of repairs and maintenance activities across attractions and facilities.
• Procurement & Resource Coordination
• Raise purchase orders for materials, consumables, and contractor services.
• Order and track hire equipment, ensuring timely off-hire.
• Maintain accurate records of equipment hires and stock usage.
• Contractor & Engineer Coordination
• Raise permits to work for sub-contractors and manage access requirements.
• Assist with scheduling engineers and contractor’s work.
• Chase engineers and contractors for updates and progress reports.
• Compliance & Safety
• Ensure all work complies with park safety policies and statutory requirements.
• Maintain documentation for tasks, permits, and contractor activity.
• Cross-Site & Remote Support
• Provide administrative support for other park sites as required.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.