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- Tasks: Supervise staff and allocate tasks for smooth airport operations.
- Company: Join OCS UK & Ireland, a top facilities management company with 50,000+ colleagues.
- Benefits: Enjoy flexible shifts, career progression, and a supportive work environment.
- Why this job: Be part of a dynamic team making travel easier for everyone at Edinburgh Airport.
- Qualifications: Customer service experience and a full driving licence are preferred.
- Other info: We value diversity and encourage applications from all backgrounds.
The predicted salary is between 30000 - 42000 £ per year.
About The Company: OCS UK & Ireland is a leading facilities management company with a turnover of £2bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.
This role sits within our Aviation & Gateway business division that provides facilities services for airlines and airports, including Passengers with Reduced Mobility (PRM) assistance, porterage, cleaning, security and baggage screening services, aircraft secure cabin cleaning, security services and immigration presentation services to a wide range of prestigious clients, within the Aviation & Gateway market.
About The Role:
- Days of Working: three on three off, with a mixture of early mornings and late shifts.
Introduction and overall purpose of the role: To supervise all staff on shift, while controlling the day-to-day operation by allocating Customer Care Agents to a varied set of jobs throughout their shift. Controlling the Ramp Team to ensure PRM Passengers are processed in a timely manner and without delay. Planning ahead to ensure the smooth running of the day to day Edinburgh Airport PRM operation.
Health & Safety Purpose: To take a direct interest in the health and safety of yourself, your colleagues and others who may be affected by your work activities. To ensure corporate and legislative compliance by the use of best practices and safe systems of work.
Main Duties & Responsibilities of the Role:
- Ensure the correct use of AvTech System.
- Communicate effectively with all staff members.
- Allocate agents to various services in a timely manner and in line with our SLA.
- When required assist in the transfer of passengers from aircraft to airport terminal using various equipment; including but not limited to: Aisle chair, S-Max, C-Max, Ambulift, Minibus and wheelchairs.
- Liaise with airport, airline and handling agents and other regulatory bodies.
- Ensure all staff are using Avtech tablets correctly.
- Report to Duty Manager non-compliant users.
- Ensure all Electric Mobility Aids (EMA) are effectively processed in a timely manner to allow Ramp Team to prepare.
- Liaise with Duty Manager on operational challenges, staffing issues and other relevant matters.
- To project a positive and professional image of the operation.
- Work closely with Host to ensure correct categorisation of PRM Passengers.
- Ensure a fair and consistent approach to staff when allocating.
- Ensure all flights are served on time and within the SLA for Edinburgh Airport.
- Process Absence paperwork accurately when staff sickness/absence is reported.
- Ensure all staff on duty are contactable via radio, phone and AvTech tablets.
- Process telephone enquiries in a professional manner.
- Comply with company uniform standards policy.
- Coach staff where required.
- Identify and report training requirements to Duty Manager.
- Carry out any other reasonable task as requested by the Management Team in support of other members of staff and the operation.
Health & Safety accountabilities:
- Communicate regularly with colleagues through formal and informal channels on safety matters to ensure that there is a free flow of ideas and that morale remains high.
- Ensure that the OCS safety image is reflected positively through your actions and those of your colleagues.
- Ensure that personal H&S competence and skill level is maintained i.e. attended Managing Safety programme and other Company safety events.
- Take responsibility for ensuring that plant and equipment is maintained and fit for purpose.
- Ensure that work activities are properly managed and supervised.
Requirements:
- Full Driving Licence (Desired)
- Professional Qualifications required for the job-(particularly for compliance purposes or technical requirements of the role)
- Experience - previous experience - desirable/essential for technical competence of the role
- Customer Service
- Health & Safety
- Disability Awareness
- Airport Environment
- Reception
- Telephone & Call Centre
- Organisation, office and task management
- Staff Supervision
How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Shift Controller - Allocator Airport employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Controller - Allocator Airport
✨Tip Number 1
Familiarise yourself with the AvTech System, as it's crucial for the role. Understanding how to use this technology will not only help you in the interview but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in a fast-paced environment like an airport. Being able to communicate effectively and manage passenger needs will be key to your success in this role.
✨Tip Number 3
Showcase your leadership abilities during the application process. Think of examples where you've successfully supervised a team or managed operations, as this will be a significant part of the Shift Controller role.
✨Tip Number 4
Research OCS UK & Ireland and their values. Understanding their mission and how they operate will allow you to align your answers with their goals, making you a more attractive candidate.
We think you need these skills to ace Shift Controller - Allocator Airport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Shift Controller - Allocator position. Tailor your application to highlight relevant experience in customer service, staff supervision, and health and safety.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in a similar role, particularly in the aviation or facilities management sectors. Mention specific examples where you successfully managed teams or improved operational efficiency.
Showcase Communication Skills: Effective communication is key for this role. Provide examples in your application that demonstrate your ability to communicate clearly with colleagues and clients, especially in high-pressure situations.
Express Your Commitment to Health & Safety: Given the importance of health and safety in this role, include any relevant training or certifications you have. Discuss how you have previously ensured compliance with safety standards and contributed to a safe working environment.
How to prepare for a job interview at OCS Group
✨Understand the Role
Make sure you have a clear understanding of the Shift Controller - Allocator role. Familiarise yourself with the responsibilities, especially around supervising staff and managing operations at the airport. This will help you answer questions confidently and demonstrate your suitability for the position.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've successfully communicated with team members in past positions. Highlight any experience you have in liaising with various stakeholders, as this will be crucial in ensuring smooth operations.
✨Emphasise Health & Safety Awareness
Given the importance of health and safety in this role, be ready to talk about your understanding of safety protocols and your experience in maintaining compliance. Share examples of how you've contributed to a safe working environment in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage staff effectively. Think of examples from your past experiences where you had to allocate resources or handle operational challenges, and be ready to discuss these in detail.
