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For Companies At a Glance
- Tasks: Assist customers with inquiries and resolve issues professionally.
- Company: Join OCS UK & Ireland, a leading facilities management company.
- Benefits: Opportunities for professional development and career progression.
- Other info: Inclusive environment welcoming diverse applicants.
- Why this job: Make a real difference in customer satisfaction and work with inspiring colleagues.
- Qualifications: Excellent communication skills and a proactive attitude required.
The predicted salary is between 22000 - 26000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: Varied, four week rota pattern
As a Customer Service Advisor, you will be responsible for assisting customers with their inquiries, complaints, and feedback. Reporting to the Customer Service Manager, you will provide product or service information, resolve issues promptly and professionally, and maintain accurate customer records. As part of your role, your key responsibilities will include, but are not limited to:
- Assist customers with inquiries, complaints, and feedback
- Provide product or service information to customers
- Resolve customer issues and complaints promptly and professionally
- Process orders, returns, and exchanges
- Maintain customer records and databases
- Ensure accurate and timely communication with customers
- Collaborate with other departments to resolve customer issues
- Follow up with customers to ensure their satisfaction
The ideal candidate should meet the following criteria:
- You must have the right to work in the UK
- Excellent communication and interpersonal skills
- Empathy and patience in dealing with customers
- Strong problem-solving abilities
- Ability to work well under pressure
- Previous experience in customer service preferred
- Proactive and organised, with a keen attention to detail
- Reliable and punctual, with a strong work ethic
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Customer Service Advisor in Sheffield employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the facilities management sector. A personal recommendation can go a long way in landing that Customer Service Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle inquiries or complaints, and be ready to showcase your problem-solving skills. We want to see your empathy and patience shine through!
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in the interviewer’s mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen. Plus, you can sign up for job alerts to stay updated on new opportunities that match your skills and interests.
We think you need these skills to ace Customer Service Advisor in Sheffield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that align with our TRUE values - Trust, Respect, Unity, and Empowerment.
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We want to see how you express yourself and handle customer interactions right from the start!
Be Professional and Personable: While we love a friendly tone, remember to keep it professional. Show us your empathy and patience through examples in your application, as these traits are essential for dealing with customers.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you can sign up for job alerts while you're there!
How to prepare for a job interview at OCS Group
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully handled customer inquiries or complaints in the past.
✨Demonstrate Empathy and Problem-Solving
Prepare to discuss scenarios where you've had to empathise with customers and resolve their issues. Think of specific examples that highlight your patience and problem-solving abilities, as these are crucial for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the company.