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For Companies At a Glance
- Tasks: Provide top-notch support to colleagues and customers, ensuring smooth operations.
- Company: Join a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy competitive pay, career development, and a supportive work environment.
- Why this job: Be part of a mission-driven team making a positive impact in communities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
OCS UK & Ireland is a facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Service Desk Operator employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Operator
✨Tip Number 1
Network like a pro! Reach out to current or former Service Desk Operators at OCS UK & Ireland on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching OCS's TRUE values. Think about how your experiences align with Trust, Respect, Unity, and Empowerment. We want to show them we fit right in!
✨Tip Number 3
Practice common interview questions for service desk roles. We can role-play with a friend or use online resources to get comfortable answering questions about customer service and problem-solving.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we can tailor our CV and cover letter to highlight our skills that match the job description perfectly.
We think you need these skills to ace Service Desk Operator
Some tips for your application 🫡
Show Your True Values: When writing your application, make sure to highlight how your personal values align with our TRUE values - Trust, Respect, Unity, and Empowerment. This will show us that you’re not just a fit for the role, but also for our company culture.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Service Desk Operator role. Mention specific skills and experiences that relate directly to facilities management and customer service.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary and avoid jargon unless it’s relevant to the role.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at OCS Group
✨Know the Company Inside Out
Before your interview, take some time to research OCS UK & Ireland. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Service Desk Operator, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. This will demonstrate your ability to handle customer interactions with confidence.
✨Emphasise Teamwork and Collaboration
OCS values Unity, so be ready to discuss how you work well in a team. Share specific instances where you've collaborated with colleagues to achieve a common goal. This will highlight your alignment with their TRUE values.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, team dynamics, or company culture. This shows that you're engaged and serious about the opportunity.
