Shift Pattern: Monday to Friday 9am until 5:30pm
As part of your role, your key responsibilities will include, but are not limited to:
- Attend weekly residential review meetings to ensure the latest updates are communicated
- To monitor all activities relating to the sites, reporting and taking action as appropriate
- Regular inspections of the building fabric
- Undertake all vacant property checks and carry out duties such as flushing units and removing any post
- To utilise the portal to manage and resolve all AST and Long Leasehold reactive maintenance requests for the portfolio
- Process all AST and Long Leasehold residential invoices and queries on P2P in a timely manner
- To compile and maintain records relating to the sites; e.g. residential health checks, plans, plant testing, etc., taking any action which may be required
- Arrange and undertake initial tenant welcome meetings and issue welcome email. Update utility supplier and Council of all tenancy changes
- To liaise with all AST and Long Leasehold residential tenants and deal with any operational queries they might have as well as attending all AST/Long Leasehold residential tenant meetings with the surveying team
- Arrange and manage all tenant check outs and manage and remedial works to completion
- To be responsible for Health and Safety compliance on site, and the maintenance of records of all residential properties
- To liaise with local authorities as appropriate
- To proactively manage risk and deal with insurance issues on site relating to residential claims
- To produce regular reports to Estate manager and residential surveying team, as required
- To be responsible for managing and supporting a team of residential managers and act as the first point of contact for any questions or concerns.
The ideal candidate should meet the following criteria:
• Knowledge of legislation relating to residential property management, with positive attitude and willingness to learn
• Have a proven track record of how to build and maintain client relationships
• Develop an understanding of how to build and maintain tenant and customer relationships, maintain supplier relationships, use Industry/specific IT applications
• Understanding of key issues to be noted on property inspections and ability to resolve
• Understand the principles of service charges, budget management and purchase order management
• Be able to specify services, tender contracts and select service providers
• Know and be able to apply legislation and policies relating to Environmental protection and Health and Safety (achieving KPI’s)
• Understand insurance relating to buildings and the FSA regulations
• Ability to work effectively is a busy environment as part of a team, supporting colleagues
• Effective communicator both verbally and in writing, alongside excellent customer service skills
• An ARLA Level 3 Qualification and working knowledge of Reapit is desirable, but not essential
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Residential Services Manager employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
