Residential Porter

About The Company:

This recruitment campaign is being managed by OCS Group UK on behalf of Sussex Estates and Facilities LLP (SEF) – which is a partnership formed between OCS and the University of Sussex. SEF is the direct employer for this role and is responsible for delivering facilities management services across the University of Sussex estate.

OCS is proud to partner with the University of Sussex in this long-term collaboration. With a workforce of over 50,000 colleagues and a turnover exceeding £2 billion, OCS is a market leader in delivering innovative and award-winning services across facilities management, including hard services, cleaning, security, and catering. These strengths underpin our commitment to excellence in the SEF partnership.

Our shared mission is to enhance the University campus by ensuring it operates smoothly and efficiently, aligning with the University\’s values and commitment to sustainability. Together, we are dedicated to making the campus a better place for students, staff, and the broader community. The partnership is built on the core values of Trust, Respect, Unity, and Empowerment, guiding how we work and deliver services.

Please note: The employing organisation for this role will be Sussex Estates and Facilities LLP.

About The Role:

Days of Working: Monday to Friday 3pm to 7pm, Saturday and Sunday 7am to 7pm

Porters at Sussex Estates and Facilities serve as the first point of contact for students and visitors, providing assistance, minor maintenance, cleaning, and safety support. They represent the University with professionalism, ensuring a welcoming environment and upholding high standards of conduct and service.

Duties & Responsibilities:

• Providing information and assistance to residents and visitors.
• Handling inquiries and resolving issues related to accommodation and building facilities.
• Managing the front desk and acting as a point of contact for residents.
• Receiving and distributing mail, packages, and deliveries to residents.
• Keeping track of package storage and notifying residents of their package arrivals.
• Reporting and addressing maintenance issues within the building.
• Coordinating with maintenance staff or external contractors for repairs and upkeep.
• Conducting regular safety and security checks, including fire alarm tests and inspections.
• Being prepared to respond to various emergencies, such as fires, medical incidents, or security threats.
• Assisting in evacuations and providing support during crises.
• Managing administrative duties, such as maintaining resident directories, schedules, and key inventories.
• Assisting with room assignments, check-in, and check-out processes during the academic year.
• Building positive relationships with residents and fostering a sense of community.
• Addressing resident concerns, requests, and complaints in a professional and timely manner.
• Enforcing University policies and regulations related to residences and student conduct.
• Collaborating with University staff or campus security as needed.
• Providing regular reports to University administration or relevant authorities about incidents, safety concerns, or building maintenance needs.

Personal Specification:

• Strong interpersonal skills and the ability to provide helpful, courteous, and efficient service to residents and visitors.
• The ability to think on your feet and respond to unexpected situations and resident concerns effectively.
• Proficiency in basic administrative tasks, including record-keeping and data entry.
• Effective verbal and written communication skills.
• Positive attitude and enthusiasm.
• Being dependable and punctual.
• Ability to work in a team.
• Attention to detail.
• Previous experience in security, customer service, or residence life can make you a more competitive candidate.
• Proficiency in additional languages.
• Knowledge of University policies.
• Conflict resolution skills.
• Maintenance skills.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.