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- Tasks: Lead and manage a diverse team to deliver top-notch facilities services across multiple locations.
- Company: Join OCS UK & Ireland, a leading facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career progression, professional development, and a supportive work environment.
- Why this job: Be part of a mission-driven company that values Trust, Respect, Unity, and Empowerment.
- Qualifications: Experience in managing teams and TFM services; NEBOSH qualifications preferred.
- Other info: Immaculate personal presentation is key; non-front line security licence can be arranged.
The predicted salary is between 43200 - 72000 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values –Trust, Respect, Unity, and Empowerment.
About The Role:
Working Days: Monday to Friday 08:00-16:30 but as this is an operations role times/days can change for business needs
Role Overview:
You will be managing the Technical Services, Cleaning services, Porterage, Accommodation services, Reception Services, Helpdesk, Security, Waste management and other ad hoc areas of FM service delivery as required by our client. Responsibility for the operational delivery team of approx. 2 Managers and around 50 operatives. Responsible for approx. 5 locations situated across Croydon, Plymouth, Weymouth, Gloucester and Swansea.
The role includes ensuring a high presence in the day-to-day running of the sites, including the provision of a consistently strong link with the customer, guaranteeing appropriate and responsive reaction to address all client requests. This is an active and visible role requiring excellent customer relationships and supplier management skills. Working as part of a team within the business, as Regional Operations Manager you will be expected to positively contribute to the performance of the business by engaging in a culture of first-class customer care in a highly corporate environment.
Main Responsibilities:
- Lead, develop and manage the team to provide the highest quality of service in this corporate environment
- Lead and maintain account development plans, as well as supporting the change management process and associated Service Levels Agreements (SLAs) ensuring risks are mitigated
- Client retention through pro-actively developing and building client and customer relationships
- Oversee and lead improvements to service delivery performance, collation and provision of all required reporting, contract administration and support the contract management team
- As a direct point of contact with the client you will be used to building and maintain relationships, acting in a pro- active and professional manner with the ability to solve problems and think on your feet
- Oversee all of the FM Operations across all the southern regional hub, ensuring all locations are being managed as required to ensure the effective delivery of services to all locations in line with the contract deliverables
- To provide leadership on all IFM service delivery and act as a subject matter expert for service delivery for a total IFM offer
- Support the Division in the development of business strategy in line with current and emerging client needs to deliver significant business grow within the UK
- To implement and maintain business improvement and process improvement into all areas
- Lead the team and take responsibility when needed, act with initiative, demonstrate energy and enthusiasm
The Successful Candidate:
- You will have extensive experience in leading TFM services and managing a team of around 50 employees
- Ensure a first-class service is provided at all times
- Ability to manage KPIs across all areas of responsibility to achieve the best performance practice
- A good understanding of Health and Safety, NEBOSH qualifications preferred
- Demonstrate strong personal integrity
- Strong leadership style with a focus on supporting and developing employees
- Continuous professional development in industry/specialism
- People management experience within a diverse business environment
- Demonstrated Leadership skills – Proven record of developing and coaching high-performance teams.
- Overall responsibility for provision of effective client operational reporting and also KPI performance reporting
- Joint lead of operational performance meetings, with the client team
- Sound financial knowledge regarding budgets, P & L accounts and stocks and staffing spends
- Ability to demonstrate customer focus and to effectively manage positive relationships with the client
- High level of planning and organisational skills
- You will have direct contact with the client so immaculate personal presentational is key
- Non-front line security licence is preferred, but can be arranged for successful candidate.
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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Regional Operations Manager employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Operations Manager
✨Tip Number 1
Familiarise yourself with OCS UK's TRUE values: Trust, Respect, Unity, and Empowerment. Demonstrating an understanding of these values during your interactions can show that you align with the company's culture and mission.
✨Tip Number 2
Highlight your experience in managing diverse teams and delivering TFM services. Be prepared to discuss specific examples of how you've successfully led teams and improved service delivery in previous roles.
✨Tip Number 3
Research the specific locations mentioned in the job description (Croydon, Plymouth, Weymouth, Gloucester, and Swansea). Understanding the unique challenges and opportunities in these areas can help you tailor your approach and demonstrate your commitment to the role.
✨Tip Number 4
Prepare to discuss your strategies for client retention and relationship building. Think of examples where you've successfully developed strong client relationships and how you can apply those skills to ensure client satisfaction at OCS UK.
We think you need these skills to ace Regional Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management and team leadership. Focus on your achievements in managing teams and improving service delivery, as these are key aspects of the Regional Operations Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for facilities management and how your values align with OCS's TRUE values. Provide specific examples of how you've successfully managed teams and built client relationships in previous roles.
Highlight Relevant Qualifications: If you have NEBOSH qualifications or any other relevant certifications, make sure to mention them prominently. This will demonstrate your commitment to health and safety, which is crucial for this position.
Showcase Leadership Skills: Use your application to illustrate your leadership style and experience in developing high-performance teams. Include examples of how you've motivated and supported employees to achieve their best work.
How to prepare for a job interview at OCS Group
✨Understand the Company Values
Familiarise yourself with OCS's TRUE values: Trust, Respect, Unity, and Empowerment. Be prepared to discuss how these values resonate with your own work ethic and how you can embody them in your role as a Regional Operations Manager.
✨Demonstrate Leadership Experience
Prepare examples from your past experiences where you've successfully led teams, managed KPIs, and improved service delivery. Highlight your ability to develop and coach high-performance teams, as this is crucial for the role.
✨Showcase Customer Relationship Skills
Be ready to discuss your approach to building and maintaining client relationships. Provide specific examples of how you've proactively addressed client needs and ensured customer satisfaction in previous roles.
✨Highlight Problem-Solving Abilities
Since the role requires quick thinking and problem-solving, prepare scenarios where you've effectively resolved issues under pressure. This will demonstrate your capability to act professionally and proactively in challenging situations.
