About The Role:
Working Hours: Monday to Friday 08:00 - 16:30
Location: Home based with national travel
Job Purpose
The Refrigeration Performance Manager is responsible for driving operational performance, governance, assurance and continuous improvement across both internal refrigeration resources and external delivery partners. Acting as the intelligent client function within the AXIS operating model, the role provides independent performance challenge, data-led insight and governance oversight across the entire refrigeration operation. The position works closely with the National Refrigeration Manager, Regional Refrigeration Managers, Operations Managers, Data Analysts and supply chain partners to ensure consistent delivery of KPI, SLA, compliance, reliability and financial objectives.
Key Accountabilities
Own performance management across the refrigeration function, covering OCS-employed refrigeration teams, self-delivered mobile resources and third-party supply chain partners. Ensure all delivery resources are measured consistently against contractual obligations, customer expectations and operational standards.
Experience & Knowledge Required
Strong refrigeration/FM experience, proven KPI and supplier performance management, advanced data interpretation skills, CAFM and reporting capability, stakeholder management experience and the confidence to challenge both internal teams and external partners constructively.
Responsibilities
Internal & External Performance
- Monitor and challenge performance of both OCS refrigeration teams and external suppliers.
- Develop KPI scorecards for internal and external delivery models.
- Analyse productivity, utilisation, first-time-fix, response, attendance and completion metrics.
- Drive accountability through structured performance reviews.
- Support Regional Refrigeration Managers in addressing underperformance.
- Identify capability, resource and training gaps.
- Benchmark performance between regions, internal teams and suppliers to promote best practice.
Data, Insight & Analytics
- Analyse operational, financial and asset-performance data.
- Produce executive dashboards and monthly performance packs.
- Identify repeat failures, asset reliability concerns and emerging risks.
- Work with Data Analysts to improve reporting and forecasting models.
- Provide evidence-based recommendations to operational leadership and the client.
Commercial & Governance
- Challenge quotations, labour models and corrective maintenance spend.
- Validate value for money across internal and supplier delivery.
- Identify cost avoidance and efficiency opportunities.
- Support governance reviews, audits and business reviews.
- Ensure transparency of performance reporting across all delivery channels.
Compliance & Assurance
- Support F-Gas compliance and engineering governance activities.
- Validate maintenance quality and adherence to standards.
- Review audit findings and corrective actions.
- Support governance of critical refrigeration and distribution centre environments, including ammonia-related operations where applicable.
Stakeholder Management
- Act as the central link between operational teams, refrigeration leadership, suppliers and client stakeholders.
- Present performance information at operational and senior leadership level.
- Facilitate improvement programmes and cross-functional initiatives.
- Influence stakeholders through data, evidence and commercial understanding.
Success Measures
Improved KPI performance across both internal and external delivery teams, reduced repeat failures, improved asset reliability, measurable cost avoidance, improved compliance performance, closure of audit actions and increased customer satisfaction.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks: With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Refrigeration Performance Manager employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
