To lead the PMO team to provide critical reports and returns on the New Works Projects Department for OCS and the various customer and client groups. To form part of the Projects Senior Management Team (SMT) to ensure governance, financial control, and adherence to approved processes. This is an inward and outward facing role, responsible for building and maintaining strong client relationships to support successful project deliverables.
- Encourage and support the creation of a functional BTFL culture that embraces and supports Health, Safety and Wellbeing principles and goals.
- Lead the management and monitoring of project documentation and workflows through all applicable gates for projects. Up to Circa £25M annual revenue, there is an expectation to grow this revenue.
- Track and report on key performance indicators (KPIs), internally and contract led, for the New Works Project team, ensuring targets are met and correcting actions are implemented if the KPIs aren’t met.
- Act as a key point of contact for clients, ensuring clear communication, strong working relationships, and a positive customer experience throughout the project lifecycle.
- Ensure all enquiries are triaged effectively, with incomplete submissions pushed back to the client with clear and concise reasoning.
- Maintain accurate, detailed records from initial enquiry through to project completion, ensuring structured and accessible storage.
- Manage, lead and develop the admin team, ensuring high standard of delivery and customer service. Overseeing workload allocation and ensuring deadlines are consistently met.
- Oversee purchase orders process, ensuring correct coding, approvals and compliance with company procurement procedures.
- Coordinate administration for <15K LoL projects, allocating resources appropriately.
- Manage the Goods Receipt Notes (GRNs), verifying deliveries and services received.
- Ensure timesheets are completed accurately and submitted on time to support financial tracking.
- Provide accurate summary reporting as required by key stakeholders.
- Support programme-level reporting and communications across projects.
Manage and maintain New Works Help Desk functions as required. - Attend and actively contribute to regular stakeholder meetings, internally and client-facing.
- Contribute to strategic decision-making with the Head of Projects at SMT level.
Monitor and escalate project risks via reporting and mitigations.
- Drive continuous improvement in project administration systems, governance and reporting.
- Direct line management of the Project Management Office Admin team.
- Oversight of subcontractor compliance documentation and H&S requirements.
- Financial awareness to ensure correct categorisation and routing of projects and tasks.
- Management of administrative systems and data integrity for reporting and governance.
- Strong operational leadership experience in projects, facilities, or construction environments.
- Proven track record in budget tracking, procurement, and supplier/subcontractor management.
- Skilled in purchase order processing, GRNs and timesheet administration.
- In-depth knowledge of governance processes, quality assurance, and compliance
- Excellent people management skills, with the ability to coach and develop teams.
- Strong Communication skills, confident at all organisational levels.
- Advanced IT skills, including MS Project.
- Full UK driving licence and willingness to undergo DV clearance.
- NVQ Level 3 (or above) in a relevant discipline
- Experience working in high-security or government environments.
About The Company:
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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PMO Manager employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
