OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment
About The Role:
To lead the operational, contractual and commercial management of PFI/PPP facilities management contract, ensuring that services are delivered in line with the Project Agreement, output specifications, payment mechanism, statutory obligations and client/stakeholder expectations.
The role is accountable for protecting contract compliance, managing deductions and performance risk, maintaining strong governance with the Authority, SPV/FM stakeholders and supply chain, and driving safe, reliable and value-for-money service delivery across the contract lifecycle.
Key Responsibilities:
- Own the day-to-day management of the PFI contract, ensuring operational delivery aligns with the Project Agreement, service specifications, output requirements, lifecycle obligations and agreed governance arrangements.
- Interpret and manage contractual requirements, including KPIs, service failure events, availability requirements, response and rectification times, contractual notices, reporting obligations and escalation routes.
- Manage the payment mechanism process, ensuring performance data is accurate, deductions are challenged or mitigated where appropriate, and recurring issues are addressed through robust improvement plans.
- Lead monthly and periodic contract performance reviews with the client, SPV, Trust/Authority representatives, internal teams and key subcontractors, ensuring actions, risks and decisions are clearly recorded and progressed.
- Maintain a clear contract risk and opportunities register covering operational performance, compliance gaps, lifecycle pressures, commercial exposure, stakeholder concerns and service improvement actions.
- Ensure PPM, reactive works, statutory maintenance, remedials and lifecycle-related activities are planned, delivered, evidenced and reported in line with contract requirements and agreed service standards.
- Oversee CAFM, helpdesk and reporting processes so that work orders, response times, completion evidence, costs, labour and materials are accurately captured and auditable.
- Produce clear monthly contract reports covering operational performance, KPIs, Paymech position, deductions, compliance status, lifecycle matters, minor works, risks, opportunities, finance and service improvement progress.
- Engage and support the projects team, and their variation, minor works and lifecycle works are delivered safely, on time, within budget and to the required contractual quality standard, with appropriate approvals and documentation.
- Lead service improvement activity where the contract is not operating in line with requirements, ensuring ownership, target dates, supporting evidence and measurable outcomes are maintained.
- Manage the contract team and supply chain to create a cohesive, cost-effective and accountable service delivery model, including recruitment, induction, performance management, training and succession planning.
- Provide technical and contractual oversight to operational teams, supporting problem solving, root cause analysis, audit close-out and continuous improvement.
- Ensure robust management of health, safety, quality, environmental, energy and compliance obligations, including audit action plans and statutory/mandatory inspection requirements.
- Maintain effective relationships with client representatives, budget holders, SPV/FM stakeholders, end users and internal senior management, balancing operational delivery with contractual and commercial protection.
- Identify organic growth, innovation and value-add opportunities while ensuring proposed solutions are compliant, operationally viable and commercially sound.
- Support mobilisation, demobilisation, handover and transition activities for PFI contracts, including contract familiarisation, document control, data validation, gap analysis and governance set-up.
Essential Hiring Criteria:
- Strong understanding of PFI/PPP facilities management contracts, payment mechanisms, output-based specifications and contract governance.
- Able to interpret contractual obligations and translate them into practical operational controls, reporting routines and team actions.
- Commercially aware, with the ability to manage deductions, variations, risk, budgets and supply chain performance.
- Sound knowledge of hard FM, building services, statutory compliance, planned maintenance, reactive service delivery and lifecycle considerations.
- Confident in using CAFM/helpdesk systems, performance dashboards, Microsoft Office and contract reporting tools.
- Strong client-facing communication skills, with the ability to manage challenging stakeholder discussions professionally and constructively.
- Undertake Stakeholder meetings with client, headteachers etc.
- Proactive, organised and resilient, with the ability to work under pressure, prioritise competing issues and maintain accurate records.
- Able to lead, coach and develop and mentor teams, encouraging accountability, collaboration and continuous improvement.
- Demonstrates sound judgement, attention to detail and a strong governance mindset when dealing with contractual, operational and commercial matters.
- Maintains up-to-date knowledge of facilities management best practice, health and safety, quality, environmental and compliance standards.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
