At a Glance
- Tasks: Support frontline operations and ensure compliance with security policies and procedures.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy competitive pay, digital learning resources, flexible pay options, and exclusive retail perks.
- Other info: Be part of an award-winning team that values diversity and professional growth.
- Why this job: Make a real impact in security operations while developing your skills and career.
- Qualifications: Experience in security operations and strong communication skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Days of Working
Rotational shifts Week one Monday to Friday, Week 2 Tuesday to Saturday,
The Operations Support Manager plays a critical role in ensuring security policies, procedures, and operational standards are consistently implemented across all frontline operations.
Acting as the link between strategic objectives and operational delivery, the role is responsible for auditing site performance, driving compliance, developing frontline capability, and supporting operational excellence through training, coaching, investigations, and stakeholder engagement.
The postholder will work closely with frontline teams, operational management, HR, and external stakeholders to ensure high standards of service delivery, compliance, and crime prevention performance across all assigned sites.
- As part of your role, your key responsibilities will include, but are not limited to:
- Operational Support & Service Delivery
- Support the delivery of the crime prevention strategy across assigned sites, ensuring deployments align with agreed operating models and assignment instructions.
- Monitor deployment activity and challenge inconsistencies to ensure resources are utilised effectively.
- Gather and share site intelligence to support crime reduction initiatives and continuous operational improvement.
- Provide day-to-day operational support to frontline teams, including responding to deployment queries, shift cover requests, holiday requests, and operational issues.
- Ensure smooth and effective site operations through proactive workforce planning and communication.
- Compliance & Auditing
- Conduct regular site audits to assess compliance with company policies, assignment instructions, and operational standards.
- Identify areas of non-compliance and implement corrective actions to improve performance and accountability.
- Maintain accurate records of audits, findings, actions, and outcomes.
- Drive continuous improvement initiatives to enhance operational effectiveness and service quality.
- Training, Coaching & Development
- Deliver ongoing training, coaching, and operational guidance to frontline teams.
- Ensure your staff fully understand site instructions, policies, procedures, and expected standards.
- Identify skills gaps and support development plans to improve individual and team performance.
- Support onboarding, induction, and ongoing professional development programmes.
- Investigations & Employee Relations
- Lead and support investigations into incidents, misconduct allegations, operational breaches, and disciplinary matters.
- Gather, review, and document evidence in line with company policy, legal requirements, and best practice.
- Work collaboratively with HR, management teams, and external agencies to ensure investigations are conducted professionally and fairly.
- Prepare investigation reports and recommend appropriate outcomes and actions.
- Policy & Process Improvement
- Support the development and implementation of new operational policies and procedures.
- Review and refine existing processes to improve efficiency, compliance, and service delivery.
- Contribute operational insights and recommendations to support business improvements.
- Reporting & Performance Management
- Maintain accurate operational records and management information.
- Analyse performance data and produce reports to support decision-making and risk management.
- Monitor key performance indicators and provide recommendations for improvement.
- Ensure operational performance meets contractual and business requirements.
- Stakeholder Management
- Build and maintain effective working relationships with clients, operational teams, HR, and external partners.
- Act as a trusted operational contact, providing guidance and support across the business.
- Promote a positive culture focused on professionalism, accountability, and continuous improvement.
The ideal candidate should meet the following criteria
- Right to Work in the UK.
- A full UK driving licence.
- SIA Licence.
- Experience within a security operations, compliance, or operational support management role.
- Strong understanding of security operations, service delivery, and compliance requirements.
- Experience conducting investigations and managing employee relations matters.
- Ability to deliver training, coaching, and performance improvement initiatives.
- Excellent communication and stakeholder management skills.
- Strong analytical, organisational, and problem-solving abilities.
- Experience producing reports and analysing operational performance data.
- Proficient in Microsoft Office applications.
Desirable
- Previous experience in security or crime prevention environments.
- Knowledge of employment legislation and investigation best practice.
- Relevant security industry qualifications.
- Experience working with large multi-site operations.
About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.
We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.
Our commitment to doing business the right way is rooted in our TRUE values -
Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
Retail Perks
With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply
At OCS, we believe our colleagues are the heart of our business.
You’ll receive access to professional development opportunities, structured career progression, and the chance to work alongside supportive and inspirational teams.
We are an equal opportunities employer and value the unique contribution of every individual.
We welcome applications from all backgrounds, including those with disabilities, and will provide reasonable adjustments throughout the recruitment and employment process.
Operations Support Manager in Peterborough employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager in Peterborough
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Operations Support Manager. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like OCS Group. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Operations Support Manager candidates.
✨Directly Apply to OCS Group
Don’t forget to apply for the Operations Support Manager role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining OCS Group.
We think you need these skills to ace Operations Support Manager in Peterborough
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at OCS Group. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at OCS Group.
How to prepare for a job interview at OCS Group
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at OCS Group.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at OCS Group.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at OCS Group.
