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For Companies At a Glance
- Tasks: Be the go-to person for customer queries and manage engineering work requests.
- Company: Join OCS UK & Ireland, a top facilities management company with over 50,000 colleagues.
- Benefits: Enjoy career growth, professional development, and a diverse, inclusive workplace.
- Why this job: Make a real impact while working with inspiring people in a supportive environment.
- Qualifications: Strong customer service skills and experience with CAFM systems are essential.
- Other info: Shifts are from 7pm to 7am, with a rotating schedule.
The predicted salary is between 28800 - 43200 £ per year.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values – Trust, Respect, Unity, and Empowerment.
About The Role:
Shift rotation:All shifts are 7pm – 7am.
Week 1: Saturday, Sunday, Monday, Tuesday.
As part of your role, your key responsibilities will include, but are not limited to:
- To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
- Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
- Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
- Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
- Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
- Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.
What are we looking for?
- Applicants must have the right to work in the UK
- Strong Customer service skills.
- Helpdesk experience in Facilities Management and working with the CAFM system, preferably Concept.
- Strong knowledge of Microsoft Office packages.
- Excellent organisation and planning skills.
- Knowledge and understanding of property-related issues.
- Exceptional telephone etiquettes
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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OOH Helpdesk Coordinator employer: OCS Group
Contact Detail:
OCS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OOH Helpdesk Coordinator
✨Tip Number 1
Familiarise yourself with the CAFM Concept System, as it's a key part of the role. If you can demonstrate your knowledge or experience with this system during your interactions, it will show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your customer service skills in conversations with our team. Since you'll be the first point of contact for customer enquiries, showcasing your ability to handle calls and manage requests effectively will set you apart.
✨Tip Number 3
Prepare to discuss your organisational and planning skills. Given the nature of the role, being able to coordinate multiple tasks and manage diary schedules is crucial, so share examples of how you've successfully done this in the past.
✨Tip Number 4
Make sure to convey your understanding of property-related issues during your discussions. This knowledge will be beneficial when coordinating with engineers and sub-contractors, and it shows that you’re well-prepared for the challenges of the role.
We think you need these skills to ace OOH Helpdesk Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the OOH Helpdesk Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise any previous helpdesk or customer service experience, particularly in facilities management and using CAFM systems. Provide specific examples of how you've successfully managed customer enquiries or coordinated projects.
Showcase Your Skills: Make sure to mention your proficiency in Microsoft Office and any organisational skills you possess. Use bullet points to clearly outline your skills and how they relate to the job, such as your ability to manage diaries and allocate work effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your enthusiasm for the role and the company. Discuss how your values align with OCS's TRUE values of Trust, Respect, Unity, and Empowerment, and express your desire to contribute to their mission.
How to prepare for a job interview at OCS Group
✨Showcase Your Customer Service Skills
As the OOH Helpdesk Coordinator, you'll be the first point of contact for customer enquiries. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight specific examples that demonstrate your ability to communicate effectively and resolve issues.
✨Familiarise Yourself with CAFM Systems
Since the role involves using the CAFM Concept System, it's crucial to show your understanding of such systems. If you have experience with CAFM or similar software, be ready to explain how you've used it in past roles. If not, do some research on its functionalities and be prepared to discuss how you would approach learning it quickly.
✨Demonstrate Strong Organisation Skills
The job requires excellent organisation and planning skills. Prepare to talk about how you manage your time and prioritise tasks, especially in a fast-paced environment. You might want to share specific tools or methods you use to stay organised and ensure deadlines are met.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Think of potential situations you might face in this role, such as handling multiple work requests or coordinating with engineers. Practising your responses will help you feel more confident during the interview.
