At a Glance
- Tasks: Lead and inspire teams in cleaning, customer service, and security operations.
- Company: Join OCS UK & Ireland, a top facilities management company with a strong team culture.
- Benefits: Enjoy career progression, professional development, and a diverse, inclusive workplace.
- Other info: Flexible shift pattern of 4 on, 2 off for work-life balance.
- Why this job: Make a real impact by ensuring high-quality services and supporting your team.
- Qualifications: Confident leadership skills and a focus on customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Shift Pattern: 4 on 2 off
We are seeking a dynamic and experienced Operations Team Leader to oversee our cleaning, customer services, and security functions within our clients site. This role is pivotal in ensuring that our teams operate within their contractual obligations while delivering a high level of customer service.
Key Responsibilities:
- Lead and inspire teams in delivering Cleaning, Waste, Customer services and security services.
- Manage sickness and absence following the correct company protocol, managing cover as and when needed.
- Conduct interviews and oversee the onboarding of new employees, including site inductions.
- Implement personal development plans (PDPs) and performance reviews to nurture and retain individuals.
- Maintain and implement sufficient training for teams.
- Foster a collaborative, multi-functional team environment, encouraging cross-training and skill development.
Key Hiring Criteria:
- Confidence in leading a team.
- Previous experience within cleaning and security is desirable.
- Customer service focused.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Duty Manager in Newcastle employer: OCS Group
OCS UK & Ireland is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture rooted in Trust, Respect, Unity, and Empowerment. As a Duty Manager, you will have the opportunity to lead dynamic teams in a collaborative environment, with access to comprehensive training and personal development plans that foster career progression. Join us in making a meaningful impact within our communities while enjoying the benefits of working for a leading facilities management company.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Newcastle
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector, especially those who work at OCS UK & Ireland. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching OCS's TRUE values. Think about how you can demonstrate Trust, Respect, Unity, and Empowerment in your past experiences. This will show that you're not just a fit for the role, but also for the company culture.
✨Tip Number 3
Practice your leadership skills! Since the Duty Manager role is all about leading teams, consider role-playing scenarios with friends or family. This will help you articulate your approach to managing teams and delivering excellent customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you’ll be the first to know about new opportunities that match your skills.
We think you need these skills to ace Duty Manager in Newcastle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your leadership experience and customer service focus, as these are key for us at OCS.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about facilities management and how you embody our TRUE values. Keep it engaging and personal.
Showcase Relevant Experience:When detailing your work history, emphasise any previous roles in cleaning, security, or customer service. We want to see how your background aligns with what we do at OCS.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can sign up for job alerts while you’re there!
How to prepare for a job interview at OCS Group
✨Know the Company Values
Before your interview, take some time to understand OCS UK's TRUE values: Trust, Respect, Unity, and Empowerment. Think about how your own experiences align with these values and be ready to share examples that demonstrate your commitment to them.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead and inspire teams. Prepare specific examples of how you've successfully managed teams in the past, particularly in cleaning or security roles. Highlight your ability to motivate others and handle challenges effectively.
✨Emphasise Customer Service
Customer service is key in this role. Be prepared to discuss your approach to delivering excellent customer service and how you’ve handled difficult situations in the past. Use real-life scenarios to illustrate your problem-solving skills and dedication to client satisfaction.
✨Prepare for Team Dynamics
Fostering a collaborative environment is crucial. Think about how you can encourage cross-training and skill development within your team. Be ready to discuss strategies you've used to build strong team dynamics and how you plan to implement personal development plans (PDPs) for your team members.
