At a Glance
- Tasks: Lead operations in facilities management, ensuring quality service delivery and customer satisfaction.
- Company: Join OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Enjoy professional development, career progression, and a supportive work environment.
- Other info: Dynamic role with potential for 24/7 shift support and a commitment to diversity.
- Why this job: Make a real impact in a role that values trust, respect, unity, and empowerment.
- Qualifications: Senior management experience in facilities management and relevant health and safety qualifications.
The predicted salary is between 50000 - 60000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Monday to Friday - 8am to 4:30pm
As part of your role, your key responsibilities will include, but are not limited to:
- Ensuring that all works are delivered safely on time, within budget and to the required quality standards.
- Responsible for all operational service delivery including risk and compliance in the region through contract delivery teams.
- Own the customer relationship, promoting a one-team approach and issue resolution.
- Carry out technical inspections and building workarounds and proactively identify tasks.
- Oversee incidents & failure management.
What are we looking for?
- Applicants must have the right to work in the UK.
- Senior Management experience in the facilities management area, managing hard and soft services and project works including managing an operational site-based or mobile team.
- Hold a valid CSCS card and have relevant H&S qualifications for the position (IOSH, NEBOSH, SMSTS).
- Excellent communication skills including presentation and written report writing.
- Good PC skills, including advanced Excel.
- Ability to complete full Disclosure and Government baseline clearance (mandatory requirement to work on contract).
- CTC clearance to Level NPPV2 REQUIRED, need to also add in there is potential this role could go over to 24/7 shift to support the rota.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
National Operations Manager employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. With a strong commitment to professional development and career progression, employees are empowered to grow within the company while contributing to meaningful projects that enhance communities. Our TRUE values of Trust, Respect, Unity, and Empowerment foster a supportive culture, making OCS a rewarding place to build a fulfilling career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land National Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching OCS UK & Ireland thoroughly. Understand their TRUE values and think about how your experience aligns with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your skills! If you’ve got relevant certifications like IOSH or NEBOSH, make sure to highlight them during conversations. Also, be ready to discuss your senior management experience in detail, especially how you've managed teams and projects.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you’ll be the first to know about new opportunities that fit your skills.
We think you need these skills to ace National Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the National Operations Manager role. Highlight your senior management experience in facilities management and any relevant qualifications like your CSCS card or H&S certifications. We want to see how your skills align with our TRUE values!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and how you can contribute to our mission. Keep it concise but impactful, and don’t forget to mention your experience with operational service delivery.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and if you have examples of written reports or presentations, consider mentioning them. We love seeing strong communication in action!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on future opportunities with us!
How to prepare for a job interview at OCS Group
✨Know Your Stuff
Make sure you understand the facilities management sector inside out. Brush up on your knowledge of hard and soft services, as well as any relevant health and safety qualifications like IOSH or NEBOSH. This will show that you're not just a candidate, but someone who truly gets the industry.
✨Showcase Your Leadership Skills
As a National Operations Manager, you'll need to demonstrate your senior management experience. Prepare examples of how you've successfully managed teams and delivered projects on time and within budget. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Excellent communication skills are a must for this role. Practice articulating your thoughts clearly and concisely, both in writing and verbally. Consider preparing a short presentation on a relevant topic to showcase your ability to convey information effectively.
✨Emphasise Teamwork and Customer Focus
The job requires a one-team approach and strong customer relationship management. Be ready to discuss how you've fostered collaboration within teams and resolved issues with clients. Highlight any experiences where you’ve gone above and beyond to ensure customer satisfaction.
