Working Pattern
Provide leadership to line managed teams (Cleaning, Security and Front of House Teams) offering professional guidance and direction, developing effective communication strategies.
Establish and maintain highly effective customer relationships this will require acknowledging differing customer groups who sometimes have competing priorities.
To ensure the efficient and safe operation, this is to include any peripheral services supplied to customers by wider OCS sectors and preferred suppliers.
To provide a quality service to all customers.
To ensure that adequate cover is established for all holiday and sickness.
Health & Safety Purpose: To take a direct management responsibility in the health and safety of yourself and others who may be affected by your work activities.
Collation and ownership of the Health & Safety plan that covers your specific property/properties of responsibility.
Skills & Qualifications:
- Ultimately responsible for delivering a first class, proactive and innovative service to achieve customer ‘delight’.
- Provide leadership to line managed teams (Cleaning, Security and Front of House Teams) offering professional guidance and direction, developing effective communication strategies.
- Establish and maintain highly effective customer relationships this will require acknowledging differing customer groups who sometimes have competing priorities.
- To ensure the efficient and safe operation, this is to include any peripheral services supplied to customers by wider OCS sectors and preferred suppliers.
- To provide a quality service to all customers.
- To ensure that adequate cover is established for all holiday and sickness.
- Evidence of “hands-on” operational experience and a track record of successful client relationship management.
- Proven record of managing, motivating, developing and retaining a dispersed workforce through others.
- Ideally Hold appropriate Health and Safety qualification e.g. IOSH or NEBOSH Certification.
- Knowledge of all soft services and experience in delivery.
- Hold a SIA licence
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Soft Services Supervisor in Manchester employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
