Duty Manager (Aircraft Appearance) in Manchester

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Working Pattern Covering 5 days in 7, rotating between 4.30am and 11.30pm. We are looking for Duty Managers to oversee the safe, efficient and high‑quality delivery of cabin cleaning services for a prestigious airline. You will lead frontline teams during your shift, ensure aircraft are cleaned to exceptional standards, and help maintain smooth turnaround performance in a fast‑paced aviation environment.

Key Responsibilities

• Manage shift‑based delivery of aircraft presentation for the airline.
• Lead, support and motivate frontline teams to achieve high standards and on‑time performance.
• Ensure all cleaning tasks meet operational requirements, service levels and safety standards.
• Work closely with Virgin Atlantic operations, crew and turnaround teams to resolve issues quickly.
• Conduct quality checks, support audits and take action to address any performance gaps.
• Support rostering, resource allocation and real‑time operational decision‑making.
• Maintain Health & Safety compliance and promote a safe working culture.
• Provide clear handovers and ensure consistent communication between shifts.

Ideal Candidate

• Experience in aviation, facilities management, soft services or other fast‑paced operational roles.
• Strong people leadership skills with the ability to inspire and direct frontline teams.
• Excellent communication and problem‑solving skills.
• Highly organised, calm under pressure and confident making quick decisions.
• Committed to delivering quality, safety and exceptional service.
• Aligned with OCS’s TRUE values.
• Undergo vetting to CAA standards and security clearance, must have right to work in the UK.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.