At a Glance
- Tasks: Provide top-notch customer service while ensuring a safe environment for everyone.
- Company: Join OCS UK & Ireland, a leading facilities management company with a strong commitment to values.
- Benefits: Enjoy professional development opportunities and the chance to work with inspiring colleagues.
- Other info: Flexible weekend shifts with potential for additional work across various sites.
- Why this job: Be the friendly face that makes a difference in people's experiences every day.
- Qualifications: SIA Frontline Licence and previous concierge or reception experience required.
The predicted salary is between 24000 - 30000 £ per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About the Role:
Working Days - Saturday and Sunday- 07:00-15:00
We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front-of-house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.
Key Responsibilities
- Provide a professional and friendly front-of-house service.
- Manage access control for staff, visitors, and contractors.
- Providing a high standard customer service.
- Respond promptly to incidents, alarms, and emergencies.
- Maintain accurate records of daily activities and incidents.
- Assist with general enquiries and deliver excellent customer service.
- Ensure compliance with all security procedures and protocols.
Candidate Requirements
- Valid SIA Frontline Licence (essential).
- Previous experience in a concierge or reception role (essential and to be evidenced in application/CV).
- Excellent communication and interpersonal skills.
- Strong customer service focus and attention to detail.
- Professional appearance and demeanour.
- Ability to remain calm and professional in high-pressure situations.
- Option to take additional work on this or other sites.
Additional Requirements
All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Concierge Security Officer in Manchester employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a supportive and inclusive work culture that prioritises professional development and career progression for its employees. As a Concierge Security Officer, you will enjoy the benefits of working in a dynamic environment where your contributions are valued, and you can make a meaningful impact on the safety and satisfaction of clients and visitors. With a commitment to the TRUE values of Trust, Respect, Unity, and Empowerment, OCS fosters a workplace that encourages collaboration and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge Security Officer in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the security and facilities management sectors. You never know who might have a lead on a Concierge Security Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and security protocols. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your professional demeanour shine through. Remember, they’re looking for someone who can provide that friendly front-of-house service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can sign up for job alerts to stay updated on new opportunities that fit your skills.
We think you need these skills to ace Concierge Security Officer in Manchester
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience in concierge or reception roles. We want to see how you've provided excellent customer service and managed front-of-house responsibilities in the past.
Tailor Your CV:Don’t just send out the same CV for every job. Tailor it to match the key responsibilities and candidate requirements listed in the job description. This shows us you’re genuinely interested in the role!
Be Professional:Since this role requires a professional appearance and demeanour, make sure your application reflects that. Use clear language, check for typos, and keep it neat and tidy.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s super easy, and you can also sign up for job alerts to stay updated on future opportunities with us!
How to prepare for a job interview at OCS Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Concierge Security Officer. Familiarise yourself with access control procedures, customer service expectations, and how to handle emergencies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you went above and beyond for a customer. Think about situations where you had to remain calm under pressure, as this will demonstrate your ability to handle high-stress scenarios effectively.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Dress professionally and ensure your appearance reflects the standards expected in a security position. This not only shows respect for the interview process but also aligns with the professional demeanour required for the job.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the company culture, training opportunities, or how success is measured in the role. Asking questions shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
