Receptionist / Front of House Coordinator in Luton

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Shift Pattern: Fortnightly rotating rota:

• Week 1 Monday – Thursday: 07:30 – 12:30
• Friday: 07:30 – 12:30
• Week 2 Monday – Thursday: 12:00 – 17:00
• Friday: 07:30 – 12:30

As the first point of contact for our site, you will play a key role in creating a welcoming and professional environment for all visitors, colleagues, and contractors. Alongside delivering an excellent front-of-house experience, you will support the smooth day-to-day running of the site through a range of administrative and operational tasks across multiple departments.

Key Responsibilities:

• Front of House & Visitor Management

• Act as the main point of contact for all visitors and contractors.
• Provide a warm, professional welcome and ensure hosts are notified promptly.
• Manage visitor sign-in and sign-out processes in line with site procedures.
• Issue and collect visitor passes, maintaining accurate records at all times.
• Handle unannounced visitors confidently, ensuring appropriate authorisation is obtained.
• Deliver clear health and safety information to all visitors and contractors on arrival.
• Support site emergency procedures, including assisting with fire evacuations from reception.
• Maintain a clean, organised, and professional reception area.
• Ensure clear and timely communication across the office, passing on messages accurately.

• Operate the main switchboard, directing calls efficiently to the correct teams or individuals.
• Respond to enquiries from visitors, employees, and external contacts in a helpful and professional manner.

• Provide general administrative support across the site.
• Assist the Facilities Coordinator with documentation and queries (e.g. WED paperwork).
• Support internal teams with a variety of administrative tasks as required.
• Manage incoming and outgoing mail, deliveries, and couriers.
• Arrange catering, including ordering lunches for meetings.
• Handle confidential information securely and with discretion.
• Assist with organising company events, meetings, and special projects.

• Coordinate bookings for pool vehicles and hire cars.
• Monitor CCTV from reception and report any concerns in line with site procedures.

Skills & Experience required:

• Previous experience in a reception, customer service, or administrative role.
• Strong organisational skills and the ability to manage multiple tasks.
• Excellent verbal and written communication skills.
• A professional, approachable, and welcoming manner.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work effectively in a busy, fast-paced environment.

This role offers variety and the opportunity to work closely with different teams across the business. While the responsibilities listed above outline the core of the role, flexibility and a willingness to support the wider team are key. As a receptionist, you will be the first point of contact for visitors and callers, providing a professional and welcoming service. Reporting to the Facilities Manager, you will handle a variety of administrative tasks to support the smooth operation of the office.

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.