Working Pattern
Role Overview:
We are looking for a leader who is humble enough to clean a washroom, confident enough to challenge poor performance, professional enough to build lasting client relationships, and passionate enough to inspire others every day.
This is not a desk-based management role. We are looking for someone who leads by example, supports their team on the floor, and is happy to step in and carry out cleaning duties, including washrooms, whenever required.
• Lead, motivate and develop the cleaning team.
• Maintain exceptional cleaning standards across the site.
• Build strong relationships with the client and deliver excellent customer service.
• Carry out quality inspections and resolve issues promptly.
• Support the team with operational cleaning when required.
• Complete audits, reports and daily administration.
• Ensure Health & Safety procedures are followed at all times.
• Be a positive, approachable and professional leader.
• Communicate confidently with both clients and colleagues.
• Be patient, supportive and able to coach your team.
• Be confident making decisions, including saying "no" when necessary.
• Stay calm under pressure and adapt to changing priorities.
• Take ownership, lead by example and never consider any task beneath you.
• Have good IT skills and excellent spoken and written English.
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Soft Services Supervisor in London employer: OCS Group
OCS Group is an excellent employer, offering a dynamic work environment that prioritises employee growth and development within the healthcare sector. With a strong focus on compliance and performance improvement, employees benefit from comprehensive training initiatives and a supportive culture that values teamwork and innovation. Located in South London, this role provides unique opportunities to make a meaningful impact on community health and safety while enjoying a collaborative workplace atmosphere.
