About The Role:
The Security Operations Manager is responsible for leading security operations across 2 central London locations, ensuring a safe, secure and compliant environment. Reporting to the Senior Security Manager, you'll act as the key site contact for security and manage service delivery across a 24/7 operation.
Rotating Shift Pattern: Work 4 consecutive day shifts (07:00-19:00), followed by 4 days off, then 4 consecutive night shifts (19:00-07:00), followed by 4 days off. Key ResponsibilitiesSecurity OperationsLead security operations in line with OCS, client, statutory and contractual requirements.
Act as the main site contact for security incidents and escalations.
Ensure contracted staffing levels are maintained with trained and licensed personnel.
Manage security control rooms and associated systems. Complete site risk assessments and implement appropriate controls.
Carry out regular security inspections, including out-of-hours visits.
Coordinate responses to incidents and changing security risks.
Work with OCS colleagues to manage Security, Health & Safety and Fire Prevention requirements.
Maintain relationships with external agencies including Police and Fire & Rescue Services. People ManagementLead and manage Security Supervisors, Security Officers and Front of House teams. Manage absence cover, standby resources, shift changes and event security.
Deliver team briefings and operational updates.
Identify training needs and ensure licences and competencies remain current.
Manage employee relations matters in line with OCS procedures.
Compliance & AdministrationMaintain accurate Assignment Instructions, SOPs, Security Manuals and risk assessments.
Maintain records of incidents, staffing and additional security cover.
Provide information for management reports and operational planning.
Monitor additional security expenditure.
Ensure correct use of IT and security systems in line with OCS and client policies.
Review incidents and performance to identify service improvements.
Recruitment & TrainingMonitor staffing requirements and support recruitment where required.
Ensure employees receive appropriate site and operational training.
Maintain sufficient trained personnel for contingency and standby cover.
Team ResponsibilityTypical operational responsibility for:8 Security Supervisors60+ Security Officers10+ Front of House colleaguesTeam numbers may vary.
Qualifications, Skills & ExperienceEssentialValid SIA Door Supervisor and CCTV licences. DS licenceNSV clearance to SC level3yrs+ resident in the UKBS7858 and BPSS clearance to be obtained prior to startSC clearance obtained during probation periodAt least 2 years' management experience in corporate security, HM Forces, Police or a similar environment. Experience managing large security teams. Strong leadership, communication and organisational skills. Experience producing reports and chairing operational briefings.
Good IT skills, including Microsoft Office and security systems. Good understanding of Health & Safety, security compliance and risk management.
Ability to remain calm and make sound decisions during incidents.
Flexible approach to operational requirements.
Ability to meet all relevant vetting and licensing requirements.
DesirableExperience in a large corporate or multi-site environment. Experience managing budgets, subcontractors or security resources.
Knowledge of business continuity and emergency planning.
Additional InformationThis role supports a 24/7 security operation and may require flexibility for incidents, events, out-of-hours visits and emergency situations.
About The Company: OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of 2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 — we value and motivate our people.
Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)How to Apply: If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available. We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Vacancy ID64928All LocationsCentral London, WestminsterAll Locations is a required fieldAdvertising SalaryNot SpecifiedBusiness UnitCritical EnvironmentsHours Per Week42Working Days Per Week (e.g. Monday - Friday)Not SpecifiedWorking DaysNot SpecifiedWorking Days is a required fieldIs a Driving License Required?
Driving licence required
Security Operations Manager in London employer: OCS Group
OCS UK & Ireland is an award-winning employer that prioritises the growth and wellbeing of its employees, offering extensive training and development opportunities through the OCS Academy. Located in Hammersmith, our team enjoys a supportive work culture that values trust, respect, unity, and empowerment, alongside benefits such as flexible pay options and access to exclusive retail discounts. Join us to be part of a diverse workforce dedicated to making a positive impact in facilities management.
