At a Glance
- Tasks: Lead innovative facilities management services and enhance workplace experiences for clients.
- Company: OCS UK & Ireland, a top facilities management company with a diverse workforce.
- Benefits: Professional development, career progression, and a supportive work environment.
- Other info: Join a diverse team committed to trust, respect, unity, and empowerment.
- Why this job: Make a real impact on workplace culture and client success while driving innovation.
- Qualifications: Five years of senior operational management experience in facilities management.
The predicted salary is between 80000 - 100000 € per year.
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role:
Days of Working: Monday to Friday
We are seeking an accomplished and proactive Portfolio Director to lead the delivery of high-quality Total Facilities Management (TFM) services across a portfolio of large national and regional accounts within workplace environments, mainly within the London region. This role goes beyond traditional service provider relationships, championing a workplace experience-led strategy that enhances how spaces support client business outcomes, employee engagement, and organisational performance. You will act as a strategic partner to clients—aligning FM delivery with their workplace, culture, and growth ambitions. You will oversee the delivery of integrated FM services (hard and soft), drive operational excellence, and ensure strong commercial performance, while creating progressive, experience-led workplaces that differentiate OCS in the market and support sustained account growth.
Your main responsibilities will include:
- Workplace Experience & Strategic Leadership: Lead a workplace experience strategy across the portfolio, ensuring FM services contribute to client goals such as talent attraction, retention, productivity, and wellbeing. Move relationships from service delivery to strategic partnership, embedding innovation, user experience insights, and continuous improvement. Oversee a portfolio of large national and regional accounts, ensuring consistency of approach while tailoring solutions to individual client needs. Drive initiatives that integrate technology, data, and service design to enhance workplace environments.
- Service Delivery: Push the boundaries of service excellence through innovation and continuous improvement. Oversee strategic and account development plans across all FM contracts within your portfolio. Collaborate with operational teams to ensure seamless, high-quality service delivery and timely resolution of issues.
- Client Relationship Management: Act as a senior escalation point and trusted advisor to clients. Build strong, long-term partnerships based on trust, value, and shared objectives. Lead regular performance reviews, using insight to identify opportunities to enhance both service delivery and workplace experience.
- Account Growth and Development: Identify and deliver opportunities to expand service scope and enhance value across accounts. Develop and present proposals aligned to workplace strategy, innovation, and client outcomes. Support retention, renewals, and new business growth across the portfolio. Ensure robust succession planning and talent development across the business unit.
- Financial and Contract Management: Ensure all services are delivered within budget and contractual requirements. Maintain strong P&L oversight across the portfolio, identifying efficiencies and value creation opportunities. Provide clear, insightful financial and operational reporting to clients and internal stakeholders.
- Compliance and Risk Management: Ensure full compliance with all regulatory and industry standards. Proactively identify and mitigate operational and commercial risks.
You should meet the following criteria:
- Minimum of five years’ experience at a senior level in operational management, ideally within facilities management.
- Proven experience managing a complex portfolio of multi-service accounts.
- Strong leadership capability across Total Facilities Management (hard and soft services).
- Demonstrable experience in driving transformation, workplace innovation, and contract evolution.
- Strong commercial acumen with full P&L accountability.
- Advanced financial analysis capability.
- Experience within workplace environments, particularly corporate head office settings.
- Ability to operate at both strategic and operational levels with a collaborative, forward-thinking approach.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
Portfolio Director in London employer: OCS Group
OCS UK & Ireland is an exceptional employer, offering a dynamic work culture that prioritises Trust, Respect, Unity, and Empowerment. With a strong commitment to employee growth and development, the company provides ample opportunities for career progression while fostering an inclusive environment that values diversity. Located in London, the role of Portfolio Director allows you to lead innovative Total Facilities Management services, making a meaningful impact on workplace experiences and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Portfolio Director in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a Portfolio Director role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching OCS and their TRUE values. Understand how they align with your own professional ethos. When you walk into that interview, you'll not only impress them with your knowledge but also show that you're genuinely interested in being part of their mission.
✨Tip Number 3
Showcase your experience with real-life examples. When discussing your past roles, highlight specific instances where you've driven transformation or enhanced workplace experiences. This will demonstrate your capability to lead and innovate in the Portfolio Director position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, signing up for job alerts means you’ll be the first to know about new opportunities that fit your skills and ambitions.
We think you need these skills to ace Portfolio Director in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Portfolio Director role. Highlight your experience in operational management and facilities management, especially any work with large accounts. We want to see how your skills align with our TRUE values!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your leadership capabilities and how you've driven transformation in previous roles. Remember, we’re looking for someone who can move relationships from service delivery to strategic partnerships.
Showcase Your Achievements:Don’t just list your responsibilities; highlight your achievements! Use specific examples of how you’ve enhanced workplace experiences or driven operational excellence. We love seeing numbers and results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing talent out there. Plus, you can sign up for job alerts while you're at it!
How to prepare for a job interview at OCS Group
✨Know Your Portfolio Inside Out
Before the interview, make sure you thoroughly understand the company's portfolio and the specific accounts you'll be managing. Familiarise yourself with their services, client goals, and any recent news or developments. This will help you demonstrate your strategic thinking and how you can align FM delivery with their workplace culture.
✨Showcase Your Leadership Skills
As a Portfolio Director, strong leadership is key. Prepare examples of how you've successfully led teams and driven transformation in previous roles. Be ready to discuss your approach to building long-term partnerships and how you’ve embedded innovation and user experience insights into service delivery.
✨Demonstrate Financial Acumen
Since this role involves P&L oversight, brush up on your financial analysis skills. Be prepared to discuss how you've managed budgets and identified efficiencies in past positions. Highlight any experience you have with contract management and how you’ve ensured compliance with industry standards.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and strategic thinking. Think about challenges you've faced in managing complex portfolios and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
